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9flats Reviews: Payment Problems?

9flats Reviews: Payment Problems?

9flats is a peer-to-peer online listing site for vacation rentals, whose close competitors are the likes of HomeAway and Airbnb.

9flats-homepage

In recent weeks, we’ve noticed there’s been a lack of activity across 9flats’ Twitter, a removal of the review feature on their Facebook page and a huge surge in the number of negative reviews on their TrustPilot page.

So what exactly is going on?

The short answer: we’re not sure.

But after having read just a handful of their recent negative reviews, we feel it’s our duty to share this information with our users so you can make your own informed decision whether to keep using the service.

What’s going on with 9flats reviews?

Until very recently, 9flats has boasted pretty gleaming reviews on sites like TrustPilot, where some 72% are of five-star quality. However the number of one-star 9flats reviews is growing at an alarming rate, with almost 9% of user reviews now falling into that category.

Unfortunately, most of these negative reviews have something in common:

9flats do not seem to be paying hosts their money.

9flats_review_2 9flats_review_1 9flats_review_3

As with most listing sites, this is how 9flats works for VR owners and managers:

  1. Hosts list their spare room, entire vacation property or BnB on 9flats
  2. Guests make a booking and pay online to 9flats
  3. 9flats release the money back to the hosts (minus a 12% or 15% commission fee, depending on the booking type)

9flats_faq-1

These overdue payments aren’t just a worry for small business owners, but rather for both parties alike. Guests who have confirmed and paid for the booking may turn up for their vacation and find they have no place to stay:

9flats_review_4

Listing site independence is a big topic of the moment in the vacation rental industry, and this recent news just highlights one of the reasons why depending on listing sites can cost your VR business.

Having your own vacation rental website with a booking engine can help avoid hiccups and middlemen because you’re completely in control of the bookings and payments you take.

9flats_team_response

We’re hoping these late payments are nothing to worry about, and are rather just a glitch in the 9flats system that will be resolved very soon. However, we did feel it was worthwhile noting there have been some issues with this site lately for any users out there who may have been affected.

Update from 9flats

On October 10th, Tnooz released an article stating a merger between 9flats and other well-known European listing site, Wimdu. As a result of their merge, the combined business will host some 500,000 short-term rentals in 140 countries, with 9flats’ CEO Roman Bach remaining in charge of the company.

Though 9flats is still experiencing issues, particularly with a group of around 30 people who have been making a noise on social media, Bach assures German site BizTravel that the booking portal has no financial difficulties. Rather, these problems have simply arisen from tenant credit card issues, and may also be a result of the conversion of accounting systems from Germany to Singapore following 9flats’ relocation back in May.

If you have anything to add about 9flats or the Wimdu merger, please get in touch via the comments.

What do you think about this article?

  1. Waiting money from them since beginning Sept 2016.
    Anybody knows if situation changed or if it is official bankruptcy declared.
    Does anybody in Germany can help?
    Thanks for the support

    1. Hi Roberto, thanks for getting in touch.

      We’ve heard a lot from users about not being paid for months, then suddenly the payment appearing (somewhat unexpectedly) in the owner’s account. Hoping the same will happen for you soon. There have been no reports of bankruptcy declared as of yet.

      We’ll update this article if anything comes out in the news. Please keep us updated from your end, too!

      Best wishes,

      Jess

  2. Hosts are being charged 12-15% commissions and still not getting paid on time. I feel really sad for all the hosts & guests after reading all the reviews around the internet regarding 9flats. I sincerely thought they were doing better than this. We understand that delays might happen sometimes but not paying hosts for over 3 months or even 6 months in some case is just too much. We are a young start-up (HolidayPorch) and really payments, coming in or going out, are always the top most priority. Plus, we charge only 3% host payout fees only upon successful bookings.

    1. Hi Gagan, good to hear from you.

      I totally agree – owners don’t being left in the dark without their payments. Let’s hope the situation gets resolved and hosts receive their money very soon!

      Kind regards,

      Jess

  3. After months of chasing for payments. We started to contact future guests to tell them we have to cancel their reservations. We did not know if we would ever get paid by 9flats and that left us with no alternative. 9flats have not let us log into our account since. They obviously have big problems.

  4. NEVER use this 9 Flats and CERTAINLY NEVER BE A HOST. Because they accept bitcoins, they are a magnet for hackers and thieves. I had guests for six weeks, but someone hacked into their system and had a LOT of my money transferred to an anonymous bitcoin account in Spain rather than my bank in Los Angeles. 9 Flats never let me know there was a change and when I contacted them, they first said they would take care of it, then immediately backed off, then stalled, then ignored me, then had the nerve to suggest I “contact local law enforcement” as if the Los Angeles Police Department would fly someone to Spain to try to track down some $1,500 of untraceable currency. They lied, said they had contacted me and I had “approved” the change as if anyone in L.A. using US dollars would suddenly want bitcoins in Spain. It was obscene what they said/did as well as absurd. NEVER use these people. I have hosted with Airbnb, Wimdu, and Roomorama. I have NEVER had any problems with any of them and in fact am a Superhost with Airbnb. I view 9 Flats as immoral, corrupt and, like I said, a magnet for international hackers. Use them if you want to be ripped off. As for the “merger”, Roomorama recently went out of business and Wimdu, which used to account for nearly 50% of my reservations has also dropped off to nearly zero. I do not expect Wimdu to survive much longer (either). This is a shame because I LOVED Wimdu and really enjoyed “our” guests. In fact I just visited many of them in Germany and it was wonderful to see them again.

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