airbnb guest reviews

101 Airbnb Guest Review Examples for Every Host (Good & Bad)

When a guest checks out of a vacation rental on Airbnb, they write a review about the owner and about the place they stayed in. Likewise, the host writes a review about their guest after they have departed.

Many hospitality businesses fall short of their competition for a simple reason: they don’t have reviews. As more travelers than ever are taking the time to research and read reviews of accommodation before booking, vacation rental owners can’t afford to miss out.

Both host reviews and traveler reviews are very important – they can help make the difference between securing a booking and the guest looking elsewhere.

At times it can be a bit difficult to come up with a new review for each guest, especially if you rent regularly. That’s why we’ve put together 101 examples to help you review your guests:

Don’t see the form to download our 101 Airbnb guest review examples? Click here.

In this article, we’re going to take a look at why Airbnb guest reviews are important, how to write them and what to do if you manage your vacation rental remotely. We’ll also provide you with a few examples included in the 101 Airbnb guest reviews examples.

Why are Airbnb reviews important?

Since bookings on Airbnb depend strongly on reviews and ratings, it’s essential to write a guest review. Remember that both guests and hosts need to write a review for either one to appear.

airbnb review example

These reviews will not only help you and other landlords to better evaluate potential guests but also will bring you more traffic in the long run. Let’s take a look at the reasons why should you spend time writing a review for a guest:

Increase bookings

You’ve got a fantastic vacation rental; apart from the photos and your listing description, what is the best way to showcase it and increase your bookings? Genuine experiences from guests who have stayed there!

Travelers rely on others’ opinions to make the right decision for their trips. When potential guests are looking at your rental, they will always look at reviews written by people who have stayed there. They want to know if it’s worth booking and if the photos and listing description live up to the guest experience.

So by writing a review for each guest, you’ll get more reviews back! Not only will writing guest reviews build up trust for future bookers, but also it will give you more exposure. Your name and profile will appear more often on the site, so more people will be able to find your property. Overall, it will increase your bookings and build up your profile and reputation as a host.

Give a good impression

Another key aspect is the impression you give to other users. A host that spends time and effort to write a review for each of their guests, especially if it’s personalized, will impress other potential guests.

It will show that you are trustworthy, and then they’ll know they’re in safe hands when booking your vacation rental. An Airbnb host who commits to communicating with their guests, even after they have left, will certainly be attentive to the other details of the stay, such as cleaning, reception and communicating. These small details make the difference.

Help other hosts

Leaving guest reviews is very important to help the whole Airbnb host community. It enables you and other hosts to browse and see what the guest was like. So as soon as a guest requests your rental on Airbnb, you can see how that guest acted and behaved in other rentals. For example, if you’ve seen a negative review written by a previous host, you’ll know for sure not to accept that guest.

If you’re an experienced Airbnb host, it’s likely that you know the value of relying on other hosts’ reviews when you are making the decision to accept a guest or not. By following suit and posting your own reviews, you are also supporting other hosts who may want to rely on your information before accepting a reservation. Likewise, other hosts are helping you out too!

Respond to negative reviews

Another advantage is that it gives hosts a chance to do some damage control if necessary. If a guest posts some negative remarks in their review of your property, you now have a chance to give some reasonable explanations to address the complaints publicly. Negative reviews also provide you with an opportunity to showcase your excellent customer service – not only to the unhappy guest but also to the many other potential guests who are reading through your reviews.

How to write a review for a guest on Airbnb

A good guest review is vital for your business. It indicates to guests and other hosts that you are a professional. Still, some hosts get a bit lost in the process. Think about the actual guest and their stay at your vacation rental and take the following into account:

1. Honesty is the best policy

As a host, you need to make sure that you leave an honest and accurate review of those that stay with you. Ensure that these reviews are based on how they took care of your vacation rental. If you were pleased with them, make it known and let other hosts know they were a pleasure to accommodate.

great airbnb guest review example

If you had a negative experience with your guest, you should project this honestly in your review. After all, future landlords will see this and will want to avoid problematic guests. You wouldn’t want them to go through the same thing you did.

2. Would you host them again?

If the guests were to contact you in the future asking to stay in your rental, would you let them? If so, say that in your review. Do you feel comfortable recommending this guest to other hosts?

If you’d like to have them as repeat guests, it should be known! If you think it will affect your business in the future, politely state that they will not be returning to your property.

3. Was the place in good condition when they left it?

How was the place when they left your property? If they left it in bad condition, mention it! The same goes for house rules; did they break any? E.g., no smoking, no parties, no additional guests, etc.

Remember that accidents happen, so if something broke during their stay, it should only be mentioned if it was left unaddressed or was poorly handled.  Stating the condition of the stay matters if it’s a reflection of the guest’s character and how careful or careless they were about looking after your vacation rental.

4. Did it go smoothly?

From the moment they booked or inquired to checking out. How was communicating with them prior to check-in? Did they check out at the exact time they were supposed to? Or were they late? Did any problems occur during their stay?

Host Airbnb reviews for guests sample

Answering these questions sets expectations for future hosts. If the guests are a bit more hands-off or, worse yet, unresponsive, then it should be made clear in the Airbnb guest review.

5. Give them a star rating

Although you are writing some information about them, you can also give them a star rating which shows just how great (or not great) they were when they stayed with you. In some cases, it catches everyone’s eyes quicker than what you write in your review.

This also eliminates the issue of fluffing or sugarcoating any problems you might have had with the guest. If it was a two-star experience, say it!

6. What kind of guests were they?

You can also write about the type of guest they were, e.g., partiers, quiet, honeymooners, and their reason for staying, e.g., vacation, visiting family, business travel. Mention how well they were to host by using adjectives: quiet, kind, pleasant, loud, messy, etc.

Airbnb guest reviews guidelines

Airbnb has made it easy to create a guest review and there are only a few guidelines that you must adhere to as a host:

  • After their checkout date, you have 14 days to write your Airbnb guest review. Remember to do this as soon as your guests check out and make sure you submit it on time.
  • Be honest and fair when writing your comments. Remember, they will be visible to any other hosts.
  • Write about the key points (positive and negative) that you think might be important to highlight for other owners.
  • If you want to change your review, you can do so within 48 hours of submitting it or until the guests have submitted their review.

How can I write a review if I manage the property long-distance?

If you are foreseeing a long-distance rental property, you should still write a guest review on Airbnb. If you have a property manager, ask them to give you feedback after your guests have departed. You can also ask them to use an inventory checklist to ensure everything was left in place and intact. If you have a good relationship with your neighbors, ask them if the renters were noisy.

oversee vacation rentals

Your review doesn’t necessarily have to be a lengthy one; it could also just be a response to a visitor’s review and a way of saying “thank you” for choosing your rental. If you’re still stumped on what to say about your guests from a distance, our Airbnb reviews for guests sample below will come in handy.

Airbnb host review of guest versus a guest review of host

Some hosts might be tempted to pull from Airbnb host review templates, as there’s a surplus of info on the web about this, but bear in mind that the tone, positioning, and the reasons are going to be totally different.

The experience from the perspective of the host and the guest is not the same. What concerns or aggravates a host is different from a guest. Not only is the content different, but the importance also varies too. For a guest, reading host reviews helps them make a decision about where to vacation. For a host, bad reviews can be a severe detriment to your business.

Five positive Airbnb guest review samples

Did you have a great experience with a guest and you’re ready to let it be known? Do so in your guest review! If you’re not sure where to start or what to say, we’ve got you covered. Here are just some of the examples included in the 101 Airbnb guest reviews examples:

  1. (guests name) was a pleasure to host! They left the place clean and were quiet throughout the weekend. We had great contact and I look forward to having them stay with me again!
  2. I loved having (guest name) because they were able to treat the place with respect, have a great time and enjoy the area. They were awesome with renting the space and I hope I get to host them again.
  3. All of my house rules were respected with (guest name) and they were able to come and go with ease. I loved having them there as they were respectful and quiet. I highly recommend them to others!
  4.  (Names) were absolutely wonderful guests to host. I just knew that my home was in good hands with them. Thank you for staying at (name of property)!
  5.  (Name) and his/her boyfriend/girlfriend were brilliant guests! A friendly and polite couple who knows how to take great care of other people’s property. I would most certainly host them again and similarly would recommend them to other hosts.

How to write a negative guest review on Airbnb

For every guest that you’ll have a gleaming review to share, you’ll have to be prepared for the negative ones too. Having solid vacation rental house rules will help to ensure that your guests respect your home, but even so, nothing is guaranteed. Not every stay is going to be the best and it’s important that you share your honest opinion. With that in mind, honesty still needs to come with politeness.

Airbnb how to review a guest

We’re going to give you five examples of Airbnb negative guest reviews to build from. Ideally, you should customize this to directly mention the problem or issue. If you’re leaving a negative guest review on Airbnb, you need to be specific about why, so use these examples as an outline, but be sure to cater it as you see fit.

  1. I wouldn’t recommend hosting this guest. The guest broke the locks of the off-limit storage area of the house, which was explicitly stated in the welcome book that the storage room was not for guest use.
  2. Our check-out time is at 11 AM, but guests decided to stay until 3 PM. The house was very unorganized when they did finally check out, causing us to have to push back our next reservation. I wouldn’t recommend these guests as it might affect your other reservations, as it did ours.
  3. Guests disrespected our Airbnb rules by throwing a house party and having five additional visitors stay in the Airbnb. When we issued an additional cleaning fee for the mess, the guest left a one-star review. Do not host this guest.
  4. I will not be hosting this guest in the future. After banging on all the neighbors’ doors at midnight, we received a fine from the homeowner’s association.
  5. I regret having to leave a negative review, but I do not recommend hosting this guest at all. (Guest name) was polite in the beginning but did not comply with any of our house rules, such as house parties, locking the door when leaving, and our no pets policy.

As you’ll note from these Airbnb review samples, it’s vital that you’re firm and to the point. This is not the time for a personal attack, nor should it come across as ill-willed as that will damage your reputation as a host. Say exactly why you wouldn’t recommend this guest in a clear and concise manner.

Share your own creative Airbnb guest review examples

Feel free to use these Airbnb guest review samples however you please! Remember that the guests behind the review will be reading, so be kind, honest, and informative. Airbnb guest reviews are important for you, your business, the guests, and other hosts, so it’s no delicate matter. One of the best parts? It will bring you more traffic in the long run. Build your online Airbnb host reputation and download the 101 Airbnb guest review examples below or share your own Airbnb guest reviews: the good, the bad, and the ugly!


Don’t see the form to download our 101 Airbnb guest review examples? Click here.

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