Anyone who hosts on Airbnb knows the importance of getting reviews. However, leaving reviews on Airbnb for guests is also incredibly important.
The Airbnb community is built on trust. Just as guests’ reviews of your property help other travelers choose where to stay, your Airbnb reviews for guests help other hosts choose which reservations to accept.
We know that writing unique guest reviews can be time-consuming and stressful. So, we’re providing tips as well as examples of both positive and negative guest reviews you can use. And as a final bonus, you can download our 101 Airbnb guest review templates to personalize and use as your own.
Don’t see the form to download our 101 Airbnb guest review examples? Click here.
Why are Airbnb guest reviews important?
Since bookings on Airbnb depend strongly on reviews and ratings, it’s highly recommended to write a guest review. Additionally, Airbnb guest reviews enable you to:
- Increase bookings: Reviews help showcase guests’ genuine experiences at your rental, boosting trust and increasing both exposure and bookings.
- Give a good impression: Spending time writing personalized reviews for past guests will show that you’re trustworthy and impress future guests.
- Help other hosts: Your reviews provide valuable information to the Airbnb host community, helping hosts to avoid potential problem guests.
- Respond to negative reviews: Guest reviews also enable you to address complaints publicly to showcase your exceptional customer service.
Tips for writing Airbnb reviews for guests
Reviews are only as helpful as the content they provide. To write good Airbnb reviews for guests, keep these tips in mind:
- Be honest. Base your review on your experience and the guest’s care for your rental. Highlight positive experiences and honestly address negative ones.
- Consider hosting again. If you’d welcome the guests back or recommend them to others, mention it! On the other hand, if you’d prefer not to host them again, politely reference this in your review.
- Assess your Airbnb’s condition. Share whether the guests left your place in good or bad condition, specifically mentioning any damage, missing items, or violations of house rules. And if your guests left the place immaculate, mention that, too!
- Evaluate the entire experience. Describe the guests’ behavior from booking to checkout, highlighting communication and adherence to rules.
- Provide a star rating. Offer a clear indication of your experience with the guests. This helps to set expectations for future hosts.
- Describe the guest type. Mention whether your guest was on vacation, business, or visiting family and how this affected your hosting experience.
- Personalize it. Even if you start with an Airbnb guest review template, tailor your feedback to each guest. Guests often appreciate personalized feedback and use it as an opportunity to improve.
Guidelines for Airbnb guest reviews
In order to make reviews extra meaningful and easy to write, Airbnb has a few guidelines that you must adhere to as a host. Here are some of the key points to consider when leaving a review:
- After their checkout date, you have 14 days to write your Airbnb guest review.
- Be honest and unbiased when writing your comments. Remember, they will be visible to any other hosts.
- Reviews must be relevant, and you should highlight any aspect you think other hosts should know about.
- Reviews may only be provided for a genuine stay or experience, and fake requests cannot be accepted in return for a positive review.
- Positive reviews cannot be exchanged for something of value, i.e., discounts or refunds.
Airbnb guest review examples to help you provide meaningful feedback
Struggling with how to write reviews on Airbnb for guests? Here are 10 positive and 10 negative Airbnb guest review samples to get you started.
Good Airbnb reviews for guests
Impressed with your guests? Check out these 10 good Airbnb guest reviews included in our Airbnb Guest Review Template that you can use and edit.
- (Guest’s name) was a pleasure to host! They left the place clean and were quiet throughout the weekend. We had great contact and I look forward to having them stay with me again!
- I loved having (guest name) because they were able to treat the place with respect, have a great time, and enjoy the area. They were awesome with renting the space and I hope I get to host them again.
- All of my house rules were respected with (guest name) and they were able to come and go with ease. I loved having them there as they were respectful and quiet. I highly recommend them to others!
- (Names) were absolutely wonderful guests to host. I just knew that my home was in good hands with them. Thank you for staying at (name of property)!
- (Name) and his/her/their partner were brilliant guests! A friendly and polite couple who knows how to take great care of other people’s property. I would most certainly host them again and similarly would recommend them to other hosts.
- We had a great experience hosting (name). The communication was pleasant and smooth at all times. Also, our house was left in perfect condition. We hope that he/she/they will come back in the future!
- It was a pleasure hosting (name) and her/his/their family. They were excellent guests: pleasant to communicate with, very attentive, and looked after our home perfectly. We are grateful for their visit, and they are certainly welcome back.
- Our experience with (names) was amazing. They are very friendly and easy-going people. On top of that, they left our home spotlessly clean. We hope to host them again in the future!
- We got to host (name) for his/her/their first Airbnb experience and he/she was / they were the ideal guest! We would gladly host them again and can only recommend them to any Airbnb host.
- We had a great time hosting (name) and his/her/their friends. Easy-going people, considerate, and respectful of their surroundings. Would gladly host them again and can recommend them to other hosts.
- BONUS great Airbnb guest review example: We’ve never had a better experience with a guest. (Name) was communicative, respectful of our property, and an absolute pleasure to host. We would absolutely welcome them back and recommend them to other hosts!
Scroll down to the bottom of the page to download the full Airbnb guest review example list with 101 ideas.
Negative Airbnb guest review examples
For every guest that you’ll have a gleaming review for, you’ll have to be prepared for the negative ones too. Having solid vacation rental house rules will help ensure that your guests respect your home, but nothing is guaranteed.
Unfortunately, writing bad reviews for airbnb guests is a bit more tricky than writing positive ones. It’s important to be honest, yet still polite and professional.
Here are 10 examples of bad Airbnb guest reviews to build from. However, be sure to customize these examples to directly mention the problem or issue!
- I wouldn’t recommend hosting this guest. The guest broke the locks of the off-limit storage area of the house, which the welcome book explicitly stated was not for guest use.
- Our checkout time is at 11 AM, but guests decided to stay until 3 PM. The house was very unorganized when they did finally check out, causing us to have to push back our next reservation. I wouldn’t recommend these guests as it might affect your other reservations, as it did ours.
- Guests disrespected our Airbnb rules by throwing a house party and having five additional visitors stay in the Airbnb. When we issued an additional cleaning fee for the mess, the guest left a one-star review. Do not host this guest.
- I will not be hosting this guest in the future. After they banged on all the neighbors’ doors at midnight, we received a fine from the homeowner’s association.
- I regret having to leave a negative review, but I do not recommend hosting this guest at all. (Guest name) was polite in the beginning but did not comply with any of our house rules, such as house parties, locking the door when leaving, and our no pets policy.
- Despite (names) being friendly and polite, I was disappointed by the condition they left the house in. They left dirty dishes in the kitchen and there were broken glasses in the sink. On top of that, I had complaints from the neighbors saying they were playing excessively loud music late at night. I wouldn’t recommend hosting them.
- Although (name) had made an obvious effort to clean up after themselves, there were a number of damaged items, including an expensive piece of art that was hanging in the living room. For this reason, I am leaving a two-star review.
- This guest didn’t follow the house rules sent to them and was overall quite disruptive. I found trash throughout the house and it was obvious that someone had been smoking indoors. I recommend not hosting this guest.
- I would be wary of hosting this guest again in the future due to the poor condition they left the property in. Although my staff did an excellent job of cleaning up after (name), it wasn’t their responsibility to clean the dishes and take out the trash.
- This is the second time that (name) has stayed with us. However, we were surprised to hear that they had a number of unauthorized guests staying with them. We had no issues the first time around, but we recommend emphasizing your house rules if you decide to host them.
As you’ll note from these Airbnb guest review examples, it’s vital that you’re firm and to the point. However, it’s equally important to be respectful, professional, and calm. Don’t write bad Airbnb guest reviews in the heat of the moment, because you may end up saying something you’ll come to regret, leaving a bad impression of your business.
Scroll down to the bottom of the page to download the full list of 101 Airbnb reviews of guests.
Airbnb guest review FAQs
Can Airbnb hosts leave reviews for guests?
Absolutely! Airbnb hosts have 14 days after checkout to review guests, with the option to leave a written review and a one- to five-star rating based on communication, house rules, and cleanliness. Airbnb then combines these three ratings into an average rating for the guest’s stay.
Do Airbnb hosts have to review guests?
No, leaving Airbnb reviews of guests is optional. However, reviews are encouraged as they help other hosts evaluate which reservations to accept.
What happens if I don’t review a guest on Airbnb?
If hosts don’t review a guest on Airbnb, no review will show up on the guest’s profile. In this case, the host will have to wait 14 days for the guest’s review of them (if the guest chooses to leave one) to appear. If hosts want to see their reviews earlier, they’ll have to leave a review for the guest.
Are Airbnb guest reviews public?
Yes, reviews on Airbnb for guests are public and can be found on the guest’s profile. Reviews are published after both the host and guest have submitted their reviews, or 14 days after checkout (whichever comes first).
Can a guest change their review on Airbnb?
Airbnb limits the changes that both guests and hosts can make to reviews to encourage honesty and impartiality. Whoever submits their review first can edit it anytime within the 14-day period following checkout or until the other party submits their review. However, once 14 days have passed or both parties have submitted their reviews, no more changes can be made.
Can Airbnb guests respond to reviews?
Yes, both Airbnb guests and hosts can post public responses to published reviews about them. Many Airbnb users choose to respond to reviews to provide some context or apologize for not meeting expectations.
Can a guest remove a review on Airbnb?
No, guests cannot remove Airbnb reviews written about them. However, reviews may be reported if they violate Airbnb’s Reviews Policy. Airbnb will agree to remove reviews that violate their content policy (such as by including private or confidential information) as well as reviews that are biased, irrelevant, or retaliatory.
What should I write in my Airbnb guest review?
Your Airbnb guest review should reference your experience with the guest, whether you would host them again, and why. For examples of guest reviews on Airbnb, scroll to the bottom of the page to download our 101 templates.
How do you write a good guest review on Airbnb?
The best Airbnb guest reviews are honest, specific, and personalized. Think about whether you would host them again and what future hosts would want to know about this guest. For more help, see our section above on Tips for writing Airbnb reviews for guests.
How can I write Airbnb reviews for guests if I manage the property long-distance?
If you manage your Airbnb from afar, check in with your property manager, cleaning staff, or anyone else who has interacted with your guest for feedback. You can also ask them to use an inventory checklist to ensure everything was left in place and intact. If you have a good relationship with your neighbors, ask them if the renters were noisy.
Access our 101 Airbnb guest review examples
Looking for even more sample Airbnb guest reviews? Download our Airbnb review example list with 101 templates below!
But remember, while these samples are a great place to start, you’ll want to personalize them with additional information to create thoughtful reviews.
If you have any Airbnb guest review examples that have worked particularly well for you, feel free to share them in the comments section below!
Don’t see the form to download our Airbnb review example list? Click here.
