As a vacation rental property manager, you want to provide your guests with the best experience possible. But with so many different kinds of travelers, trips, and specific needs and expectations, there’s no one-size-fits-all solution to ensure guest satisfaction.
Or at least that’s what we thought until we started working with Duve, our newest integration partner.
What is Duve?
Duve is a personalized end-to-end guest experience management platform.
We know—that’s a mouthful. But what it essentially means is that Duve’s technology enables you to personalize the entire guest experience, from check-in to check-out.
Features such as online check-in flows, a guest app, and personalized upsells help to improve guest satisfaction while also increasing revenue for your business—all without requiring extra time or energy from your team.
What benefits does Duve offer?
So, how exactly does Duve enhance the guest experience? Let’s take a look.
Improve your check-in flows
Your guests are on vacation. They don’t want to waste time on check-in—and chances are, you don’t, either.
Enable your guests to start enjoying their vacation right away with Duve’s online check-in. Collecting all their details prior to arrival will also save your staff time and help you get a better idea of guests’ needs right away. Since you’ll already be communicating with your guests pre-arrival, you can even use this opportunity to communicate any details they need to know ahead of time.
Even better, Duve’s integration for digital keys means you never have to worry about key handoff or misplaced keys. Once guests complete check-in, they’re automatically given a digital key for their stay dates!
Meet every guest need with the Duve guest app
The guest experience continues on a high post-check-in with the Duve guest app.
Whether it’s directions to top local attractions, understanding how to turn on the TV, or reserving one of your services, Duve’s guest app gives your guests just what they’re looking for. Drawing from past selections, preferences, and smart segmentations even allows the app to anticipate your guests’ wants and needs before they happen and create tailored suggestions.
What’s more, the Duve guest app is fully web-based, so guests don’t need to download an app to use it. And it’s fully customizable to fit your brand, with options for different fonts, colors, logos, images, brand language, and more.
Offer personalized upsells
We mentioned above that Duve anticipates guests’ wants and needs before they even realize them themselves, and this is where upselling comes in.
From the minute guests book, Duve begins offering a wide variety of personalized upselling options, ranging from room and amenity upgrades to early check-in or late check-out. Using smart data enables Duve to understand exactly what guests are looking for, offering them tailored options rather than bomboarding them with upsells.
These personalized upsells not only increase revenue, but also enhance the guest experience.
Make educated decisions with data and analytics
But how exactly does Duve know what guests want and need? It all comes down to data.
Duve starts building each guest’s profile the second they book, gaining insights from the data they provide as well as every action they take. You can track, adjust, and segment this data to make educated decisions and outperform your competitors—all while creating the best possible experience for your guests.
Finally, use Duve’s analytics features to keep tabs on how your properties are performing and identify areas for improvement. Duve’s visual dashboard makes monitoring your guest enhancement, communication, and performance a cinch.
Elevate guest communications
On top of all of the above benefits, Duve offers a unified communication hub so you can send, receive, track, and manage communications from all your channels in one place.
Don’t have time to stay on top of all your communications? Duve can help with that, too!
For example, you can use Duve’s canned responses and scheduled messages to ensure guests always receive timely communications throughout their stay, from check-in reminders to feedback requests at checkout. Duve even offers generative AI Agents that act as your 24/7 guest services team. These “agents” analyze guest profiles and leverage AI and sentiment analysis to provide personalized responses, recommendations, and upsells—all in over 20 languages.
The benefits here go far beyond time savings: Personalization ensures your communications always resonate with your guests, improving their experience.
How much does Duve cost?
You can get all of the above benefits for $10 per unit per month, with a minimum total cost of $200 per month.
Note that Duve only works with customers with 10 or more units. Customers with fewer than 20 units still have to commit to the minimum monthly price of $200.
Integrating Lodgify with Duve
Did we mention that Duve integrates seamlessly with Lodgify? Our two-way integration ensures that your details are always synchronized and that you can provide real-time updates to guests.
Specifically, fields such as reservation notes, booking source, external booking ID, and booking amount are imported directly from Lodgify into Duve. Duve also provides two-way support for guest contact information and notes.
To get started, book a demo call with Duve. Through an initial discovery phase, the Duve team will assess your needs and decide how they can best enhance your guest journey.
Once you decide on a specific Duve plan, it’s time to set up the integration with Lodgify. To do so, simply:
- Go to the Settings page within Duve.
- Select Connections.
- Click +Add New Source.
- On the Sync page, click Change and select Lodgify from the drop-down menu.
- Add your Lodgify API key and sync!
- To find your Lodgify API key, open Lodgify, navigate to Settings, and select Public API in the menu.
From there, you can expect to have at least two onboarding sessions with Duve, featuring step-by-step instructions from your dedicated onboarding manager. This includes a kickoff call, training sessions, and platform configuration—all tailored to your specific needs, with thorough testing before going live.
Before you know it, your Duve integration will be live, and you—and your guests—will be reaping its many benefits. Ready to get started? Book a demo call with Duve today!
