Nowadays, travelers value a range of different things when choosing a vacation rental. However, despite an ever-changing flow of trends, cleanliness continues to be one of the top priorities when it comes to accommodation. By hiring the perfect vacation rental cleaners, your business will run much more smoothly.
If you’ve ever stayed in a short-term rental, you’ll know how off-putting it is to arrive at the property after a long trip to find a dusty bathroom or bedsheets that aren’t fresh. There’s nothing more disappointing – and as a host, there’s nothing more threatening to the success of your business.
That said, it’s no surprise that keeping your vacation rental spotless for new guests is the best way to avoid negative reviews. However, finding the right staff to clean your property(ies) can be quite a challenge if you don’t know where to start.
Finding the Right Vacation Rental Cleaning Services
To provide the best possible experience for your guests, we highly recommend hiring external vacation rental cleaning services and using a cleaning checklist instead of doing the job yourself. Not only are you working under a strict time schedule if you have guests checking out and others checking in on the same day, but there’s actually an art to cleaning a home well.
Figure out what’s right for your business
Start off by asking yourself what type of short term rental cleaning services your property needs. If you have a smaller one-bedroom apartment, the most affordable option might be to hire an independent cleaner who sets their own rates.
On the other hand, if you’re renting out a 5-bedroom house or multiple properties, your best bet might be to look for a larger cleaning company. Because all their employees are bonded and insured, you won’t have to worry about strangers coming into your home. If you’re juggling several properties, the advantage of hiring a company is that someone else is managing the schedule of the cleaners.
Both options have their pros and cons but the important thing is to analyze what is right for your specific business. Once you have that clear, you can start the hunt for the perfect vacation rental cleaners!
Find an affordable rental cleaning service
The cost of cleaning your vacation home will vary depending on the size and location. While it’s likely that you’ll pay more than you would for a typical house cleaning, these fees are usually covered by your guests. That said, it’s important to find an affordable cleaning service so that you don’t lose potential clients.
To get a better idea of what other vacation rentals charge for their cleaning services, look for similar listings nearby on OTAs like Airbnb and Booking.com.
If you’re thinking of discarding the option of hiring a cleaning service because you think you can do the job yourself and save money, be aware that vacation rentals require frequent deep cleaning. Is it profitable for you to spend countless hours a week cleaning your vacation home during peak season? Do you have enough experience or skill to provide proper cleaning?
If you’re not ready to dedicate a lot of time and effort to clean your property, we recommend hiring a professional. This will allow you to focus on other important tasks like marketing.
Look in the right places
As previously mentioned, the best way to get a trustworthy vacation home cleaning service (whether it’s an independent cleaner or a company) is by word of mouth. If you know any other vacation rental owners in the area, you can ask them for recommendations. Consider using well-known platforms like TurnoverBnB and Maidright that specialize in vacation rental cleaning.
Take advantage of the internet and look for online listings, Facebook groups, and ads. Depending on where you live, you might even get lucky looking through the local newspaper!
The third step, once you’ve found a few options, is to thoroughly interview potential cleaners or companies. By asking the right questions, you’ll be able to find the best fit for your vacation rental(s). Ask what services they offer, what their rates are like, and whether they offer a guarantee.
Here are some questions you can ask your potential cleaners during an interview:
What is your experience with cleaning vacation rentals?
How many people are on your cleaning team?
What are your rates for emergency cleaning services?
Can you provide additional services such as cleaning the inside of the fridge, washing linens, sanitizing all surfaces, and stocking toiletries?
Who will provide the cleaning supplies?
Is there a satisfaction guarantee included?
What happens if there is a missing item or damaged property?
The more questions you prepare, the better chance you have of finding cleaners that suit your needs. Managing a vacation rental business can be quite chaotic when it comes to last-minute bookings or cleaning emergencies so it’s important that you really trust your cleaning staff.
Managing Personnel Turnover
When working in the vacation rental industry, hosts are constantly bombarded with the importance of satisfying their guests. What most people don’t think about is how necessary it is to also keep their cleaning staff happy in order to reduce personnel turnover.
Build a relationship with your cleaning staff
According to an ADP survey, the main reason employees quit a job is because of the relationship they have with their direct manager. As a vacation rental owner, you have the opportunity to get to know the people who work for you. By nurturing the relationships you have with your staff, you can help your vacation rental grow in the right direction.
Encourage open communication, transparency, and respect between all employees. Far too many owners disregard their cleaning staff because they don’t understand how crucial they are to the success of their business. If you have the chance, talk to your cleaning staff in person and learn more about each other.
Create a pleasant work environment
Studies by Talent Works show that a positive work environment decreases employee turnover by up to 58%. That said, creating an enjoyable work environment is beneficial to everyone involved. Not only will your staff be more productive and loyal, but you’ll also be able to avoid the stress that comes with frequently losing employees.
While there are many ways to improve a work environment, you can start off by focusing on positive reinforcement, listening to your employees, and correctly managing workloads. If you have the time, satisfaction surveys can be a very useful tool when it comes to analyzing what changes need to be made.
If you want to go a few steps further, bi-monthly gatherings or celebrations are a great way to establish a strong workplace culture. By inviting your entire staff out for drinks or a group dinner, you’ll create special bonds between the group.
Focus on More Important Tasks
Hiring the right short-term rental cleaning service can be transformational for your vacation rental business. Not only will you ensure a pristine rental experience for your guests, but you’ll also save a lot of time by hiring a professional to do the job.
You can be even more efficient by using a vacation rental software that allows you to manage your team’s tasks from one centralized platform. Using a task management tool means you can assign tasks to different members of your team and receive notifications once they’ve been completed. You’ll be able to oversee all the assignments while your cleaning staff automatically receives the necessary information on check-in or check-out times. Because you’ll be saving a significant amount of time, you can start directing your energy towards other important duties within your vacation rental business!
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