Do you want to stand out from the crowd and get more 5-star bookings? Are rising costs and higher guest expectations making things harder for your business? In today’s busy short-term rental market, finding new ways to grow revenue and deliver exceptional guest experiences is no longer optional.
That’s where our partner Enso Connect comes in. Their users see up to $150 of extra revenue per property per month. And you can, too.
Enso Connect is an AI-powered guest experience management platform for short-term rental hosts that seamlessly integrates with Lodgify while helping to personalize, automate, and monetize interactions throughout the guest journey.
What is Enso Connect?
Enso Connect offers a variety of features to help property managers provide a seamless digital guest experience. These features include guest verification, contactless check-in, AI-driven messages, digital guidebooks, upsells hub, and CRM to increase bookings with a web app.
With Enso Connect, you can connect with your guests before, during, and after their stay to ensure they have everything they need and address any issues that may arise. You can use the control panel for smart locks to easily grant guests access to your property and use guest data to elevate the experience and make more money with personalized offers.
All these powerful features are conveniently combined in one trusted ecosystem, making it easy for you to manage your rental property.
Let’s dive into Enso Connect’s main features.
What are the key features of Enso Connect?
Boarding Pass
Enso Connect’s Boarding Pass is the first Apple Wallet-compatible guest portal that helps guests navigate their entire journey. It combines seven systems in one, including:
- Guest verification
- Data collection
- Digital guidebooks
- Contactless check-in
- Smart lock integrations
- Custom upsells
- Automated workflows
You can customize the Boarding Pass to include important information about your rental property.
A seamless flow guides your guests to a verification form, where you can collect any information you need, require IDs, and enhance security with third-party providers—all within the Boarding Pass link in a single, intuitive interface. Detailed step-by-step instructions with pictures and videos will make contactless check-in easy for your guests and peaceful for you.
Furthermore, you can create beautiful digital guidebooks to address common questions guests may have, saving you time by reducing the number of inquiries you need to handle every time a guest rents your property. EnsoAI makes creating your guidebooks faster and easier by automatically populating options for local shopping, restaurants, and things to do!
Configure the Boarding Pass to enhance your brand visibility and drive guests to your social media channels and direct booking website.
Personalized upsells
The Boarding Pass allows you to offer add-ons and upsells that guests can easily book and pay for directly from their phones before and during their stay. For example, you might offer things like early check-in, late check-out, gap night discounts (when available), additional cleaning services, or equipment rentals.
Enso Experiences automatically populates the “Local Attractions” part of the mobile experience, and if your guests book anything, you get a cut—without having to lift a finger!
Both types of upsells offered directly in the Boarding Pass help you generate extra revenue and provide guests with a more personalized and convenient experience. Additionally, upsells can be automated and seamlessly translated into your guests’ preferred language—just like the entire Boarding Pass!
Custom automations
Enso Connect’s operating system functions with “if this, then that” capabilities (the Zapier of guest experiences). These automations streamline interactions at every stage of your guests’ journey. You can tailor all communications to meet your guests’ specific needs and preferences, while not having to manually monitor the process!
For example, if a guest books a stay at your vacation rental, you can set up a rule that automatically sends them a welcome message and a guidebook for the property immediately or at any time frame you like. Or, if a guest leaves a positive review, you can set up a rule to automatically send them a thank you message and a discount code for their next stay.
You can automate smart lock access, guest verification steps, gap night offers…the possibilities are endless!
AI-Driven unified messaging
Enso Connect’s unified inbox consolidates all your conversations across channels into one easy-to-manage interface. Enjoy “Inbox Zero” features like flexible inboxes, tags, quick commands, and more to stay organized effortlessly.
Not only can you schedule text, email, WhatsApp, and Airbnb messages automatically, but you can make AI work for your business. The Enso Connect software has a sentiment analysis feature that can measure your guests’ satisfaction from the messages they send you. You can then segment your guests based on satisfaction to ensure you only send review requests to happy customers.
The context analysis feature allows you to identify areas in your business that require closer attention. And AI responses decrease your response times, translate them to your guests’ preferred language, maintain a hospitable tone of voice, and eliminate typos and human error.
Increase direct bookings by sending short and personalized bulk SMS messages as well as emails!
Customer relationship management (CRM)
In the digital age, data is essential, and Enso Connect allows you to maintain a CRM database of guest contact details to stay connected with them. And the best part? You can use this information to craft personalized offers and upload them to Mailchimp or any other service, or simply send a quick message to your guests to remind them to book directly!
Our CRM tool is specifically designed for the vacation rental industry, so you can easily reach out to past guests through text, email, or WhatsApp to drive loyalty and direct bookings. By segmenting your guest list and tailoring your communications to specific groups or individuals, you can effectively retarget your best guests, automate your marketing efforts to high-value guests, and increase your chances of repeat bookings.
Our guest management dashboard lets you track key metrics like revenue, guest satisfaction, check-ins, and departures, while uncovering new opportunities through guest messaging analytics. These reports can be filtered, saved, and easily shared with your team.
How much does Enso Connect cost?
Enso Connect offers various pricing plans, starting at $9 to $16, depending on the number of listings and enabled features. Included in that price are the Boarding Pass, personalized upsells, access to Enso Experiences, unlimited automations, and the CRM tool, as well as EnsoAI sentiment reporting.
Guest verification and screening is an example of an additional cost, and some EnsoAI features may cost extra as well.
There is also an implementation fee, starting at $300, which covers the platform’s setup by the Enso team. Please note that these are just guidelines and pricing varies. Get a quote from Enso here.
How do I get started?
To get started with Enso Connect, you will need to schedule a demo call so their team can assess your needs and send you a proposal. Once you’ve signed up, you will receive a welcome email asking you for your Lodgify API key. Paste your API key, and the integration will do its magic, importing your information from Lodgify.
Once you’ve completed the steps above, you can schedule your onboarding calls with your Enso Connect account manager to ensure your workflows are adequately set up.
If you still have questions, you can learn about the integration benefits by reading about Enso Connect here or following the steps in our Knowledge Base article to get connected.
Experience the power of Enso Connect and create personalized digital guest journeys and management processes tailored to your specific needs. Give it a try now!
