As vacation rental hosts, providing an exceptional experience is key to building a good reputation and generating repeat business. However, it can be frustrating to spend a lot of time answering common questions from guests, like “What’s the wifi password?” or “Can I do laundry here?” Moreover, sending the same information to guests over and over again can take a lot of time and effort.
But what if we told you that you could solve this problem with our new partner Touch Stay?
What’s Touch Stay?
Touch Stay provides digital guidebooks and a free guest messaging tool that allows vacation rental hosts to create, customize and effortlessly share information about their properties with their guests before, during and after their stay to ensure the best guest experience. The guidebooks provide guests with information about the property, check-in/out instructions, local events, and house rules.
Besides, 86% of Touch Stay’s customers report that it halves the time they spend managing guests, so you can focus on other aspects of your vacation rental business and provide a better experience.
What are some of the benefits of using Touch Stay?
One content source for all your properties
Centralise and streamline content management for hundreds of properties, all from one place, with the Content Hub. Touch Stay digital guidebooks are built to grow with your business, so whether you have five properties or 500, Touch Stay functionality makes it easy to manage all of your content from one place.
Everything you need to delight your guests
Touch Stay guidebooks include all the essential information that guests need to know before, during and after their stay. From check-in and check-out instructions and house rules to local attractions and tips to get the most out of their stay. Guidebooks can be accessed by guests without needing to download an app (or even having a wifi connection!) and can be accessed by smartphones, tablets, or laptops, providing a seamless and convenient experience.
Fully customizable templates
With Touch Stay, you can fully customize guidebook design and content to match your branding, including logos, fonts, colors, photos and video. Tell your brand story to guests throughout their stay to build stronger connections with guests.
Free SMS & email scheduling
With Memo, Touch Stay’s SMS & email guest messaging tool, you can send the right information to guests at every step of their stay, so guests have all their questions automatically answered. Customise guide access based on check-in dates, collect guests’ emails and manage upsells in a friendly (and automated!) way.
The language barrier can be a significant challenge in delivering an outstanding experience to guests. Touch Stay’s language translation feature comes to the rescue! Easily translate your guidebook into different languages so all guests can understand the information provided – for no extra cost.
Easy-to-make local area guides
Create a local area guide integrated with Google Places to easily share (and upsell) the best local restaurants, activities and attractions to your guests. A map with directions from your property is automatically created so your guests can make the most of their stay.
How much does Touch Stay cost?
Touch Stay’s pricing plans are affordable and flexible, with digital guidebooks available from just $12.50/month. Depending on the type of property and the number of guidebooks needed, Touch Stay offers affordable subscriptions that adapt as your business scales.
Use Touch Stay’s handy pricing calculator to find out the exact cost for your vacation rental business requirements.
Touch Stay also offers a 14-day free trial (no credit card details needed!), so you can try out all the features before committing. And if you have more than 20 properties, you’ll also receive account management support from day one to ensure you get the most out of your guidebooks. An additional white glove service is available if you need extra special support.
How does Touch Stay work with Lodigfy?
Now you can do the same with the Lodgify & Touch Stay integration you can seamlessly share guidebooks and manage communication with guests from your Lodgify account.
If you’re a Lodgify user, integrating with Touch Stay is a great way to automate the sending of guidebooks to your guests.
To get started, simply import your properties from Lodgify into Touch Stay and create your guidebooks. Once your guidebooks are created, you can set up email messaging to automatically send them to your guests.
To sign up for Touch Stay, navigate to their sign-up page and fill out the question form to create your rental.
There’s a 14-day free trial for one rental, after which you’ll need to input your payment information to add more rentals or keep your account after the trial period expires.
With the Touch Stay x Lodgify integration, you can easily automate the sending of invitations for confirmed bookings, making the guest experience seamless and stress-free.
For more information on how to connect, check out our Knowledge Base article here.