Vacation Rental Guide / What is VRBO? / VRBO Customer Service

VRBO customer service is very easy to access for both hosts and guests when they need more details or assistance.

VRBO Customer Service Options

VRBO customer service is a great resource for hosts and for guests who are looking to book vacation rentals. This is a company whose business is providing a platform for a property owner to be able to create a listing for their vacation rental. At the same time, it is a great plateform for people who are interested in booking accommodation to use when they are traveling.

Using VRBO Customer Service

No matter whether you are a host or are a renter looking for some help, you will be able to get the help you need 24-hours a day, seven days a week. This is not done through a specific email address but is done through the contact link that is found at the bottom of every help page on the website.

VRBO Customer Service - landing page

It is also important to note that VRBO is part of the HomeAway property rental and reservation platform. So you may find that in some correspondence, the name HomeAway appears. When you click on the contact link, you will be asked to identify whether you are a traveler, host, or property manager. After doing this and depending on what you have indicated, you will then be given some choices to describe what you are in need of. Then you will be presented with some articles that pertain to your topic to help you further. If you still are not getting the help that you need, then you can choose the email or phone link so you can correspond with a representative.

This is a great customer service system that helps direct the host who may need help with a VRBO listing, or for guests who need help making a reservation, or for any other queries.

The HomeAway Messaging Feature

It may not be necessary as a guest to contact customer service directly. If you have questions for the property owner as a guest traveling using the platform, you can use the HomeAway messaging feature. This is a system that allows both the renters and the hosts to communicate with one another, without having to go through customer service.

Using the Help Center for VRBO Customer Service

One of the many benefits that both hosts and guests have is being able to peruse their help section.

One of the concerns that both hosts and guests have is the exchange of payment. In the help section there are lots of details as to how the money transactions transpire. Guests also want to know about the fee they are going to be charged, so instead of having to contact customer service, they can rely on the help center for the knowledge they need.

The help section is broken down into some main sections. Such as:

Manage a Listing:

This is an important section for owners and property managers to glean the data they will need, such as the fee they will be charged and for how to go about payment management. It contains a great deal more details that should provide all the answers needed, without having to contact customer service.

Security Protection:

This is another section found in the help segment. Here, not only can details be found about a payment, but also how secure the site is when it comes to monetary transactions. Although the information here is detailed, both hosts and guests can still contact customer service if they are having an issue about a payment or any other matter.

These are just a few examples of the many topics that are covered in the help section which provides additional customer service support.