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Damage protection
Secure your property with Damage Protection by Safely
Accidents happen and dealing with them shouldn't have to be a challenge for you and your team. That's why we've partnered with Safely, the industry's leader of vacation rental insurance, to ensure filing claims can be easy and stress-free.
Trusted by hosts Like You
Thousands of vacation rental hosts rely on Lodgify to protect their properties and streamline their business every day.
3,400+ reviews
1200+ reviews
3,400+ reviews
Accidents are normal. Complex damage claims aren't.
Reduce guest friction and file your damage claims directly in your Lodgify account with Damage Protection by Safely. In most cases, no guest involvement is required.
$0 deductible
That's right—there's no need to pay out-of-pocket expenses, regardless of your plan.
Flexibility by property
Covers all stays on all channels, including your direct booking site. Choose which properties you cover.
Simplify the damage claim process
When your property has been damaged, the last thing you want to have to do is jump through numerous hoops to file a claim. Luckily, with Damage Protection by Safely, you don’t have to.
Safely integrates seamlessly with Lodgify, eliminating the need to log into an external site. Sign up, manage your coverage, and handle claims directly within the Lodgify platform.
One platform to manage all your claims
Fast payout in ~4 business days
60 days after gueckout to file claims
Submit claims in 5 minutes
Relax—your properties are covered
Unlike OTA-specific insurance, Damage Protection by Safely covers all your reservations, across all your booking channels and your direct booking site. You may, however, decide which properties to enroll in damage protection.
Structure and contents of your property
Coverage includes both the structure and contents of your property for all new arrivals made after you sign up.
Save on vacant nights & owner stays
Only pay when there’s actual risk of guest damage—not during vacancies or owner stays.
How DAMAGE PROTECTION BY SAFELY WORKS
Getting our short-term rental damage protection set up takes just a few steps. Configure your preferences once and let the system handle the rest.
1.
Enable
2.
Set rules
3.
Host
4.
Report damage
5.
Resolve your claim
Enable damage protection
Turn on Damage Protection by Safely in your account settings. Choose your coverage preferences and the booking types it applies to.
Set your booking rules
Define which reservations qualify for protection. Coverage applies automatically based on your rules, no extra work per booking.
Welcome guests as usual
Guests book and stay without extra friction. They see fair policies that build trust rather than sky-high deposits that scare them away.
Report any damage
If something gets damaged, report it through Lodgify. Document the issue with photos and details for the claims process.
Get your claim resolved
Safely reviews your claim and handles the payout. You focus on preparing for your next guest.
Keep guests out of it
No one wants to have to fight with guests to be compensated for damage. Let Safely manage the entire claims process without upsetting your guests.
This not only saves you time and worry, but also avoids negative guest interactions. They’ll appreciate you being understanding about the situation, and you’ll have turned a potentially negative review into a positive one.
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Trusted by thousands of hosts
Hosts managing everything from one beach house to entire portfolios rely on Lodgify to keep operations running smoothly.
3,400+ reviews
1200+ reviews
3,400+ reviews
Still have questions?
What does Damage Protection by Safely cover?
Damage Protection by Safely covers all your new arrivals, from all your booking channels, that are made after you activate your coverage. Note that only reservations that have actually been booked are covered, and that coverage starts at the time of check-in. For specific coverage details, visit Safely's website.
What are the requirements?
To be eligible for Damage Protection by Safely, Lodgify users must have:
-A billing address in the U.S.-Property in the U.S. (exception: properties in New York State and the U.S. territories are not eligible)
-Property with a foundation (RVs, tiny homes, tree houses, and other structures without foundations are not eligible)
Damage Protection by Safely is not available for room types (a legacy feature) or bookable units.
How much does it cost?
Damage Protection by Safely offers four policies with varying coverage amounts, giving you the flexibility to select the coverage that best meets your needs and budget. Safely coverage is only active during the reservation period, meaning you only have to pay for nights that a guest is staying in your home.
Nightly prices are as follows:
-$1,500 in contents and dwelling coverage per booking: $8.25 per night
-$3,000 in contents and dwelling coverage per booking: $9.90 per night
-$5,000 in contents and dwelling coverage per booking: $11.29 per night
-$10,000 in contents and dwelling coverage per booking: $12.72 per night
All Damage Protection by Safely plans have a $0 deductible.
How will I be billed?
Safely will send you an invoice directly mid-month for reservations insured during the previous month. You won't be charged for reservations that were canceled prior to check-in, and changes to booking dates will be automatically adjusted.
In your first invoice, there will be a link to set up your payment details. You may pay by credit card (a 3% fee applies) or by Bank ACH. After you set up a payment method, payments will be automatically applied using your designated method 10 days after the invoice is sent.
When does the coverage start?
Coverage starts for future arrivals the moment you sign the Safely Customer Agreement.
If I add more properties to Lodgify, will they be covered automatically?
In this case, you will need to go to the Damage Protection by Safely - Settings page and activate it for any new rentals.
How can I sign up?
How can I file a claim?
Submitting a claim takes only five minutes. From the Reservations section of your Lodgify account, simply choose the reservation you need to file a claim for, click File a Claim, and fill out the necessary details.
Your claim will change to a Pending status upon submission and will be updated as Safely processes it. If you have any questions about your pending claim and its progress, you can click on the Manage Claim on Safely link. Remember, you have 60 days after the departure date to submit your claim. If more than 60 days has passed, you will not be able to submit the claim.
Will my OTAs' damage protection programs work with Damage Protection by Safely?
Yes. While Damage Protection by Safely will be your primary option for guest-caused damage, it does not cover liability, so you still have the option to use liability protection through the OTAs you list on.
Insurance services are provided through Lodgify Insurance Services Inc. (CA License #6014335) (“LIS”) an insurance agency affiliate of Codebay Solutions Ltd. with its principal place of business in 1700 W Irving Park Road Suite 209A, Chicago, IL 60613. LIS acts in partnership with On Demand Insurance Agency, LLC (dba Safely), an unaffiliated insurance agency which offers insurance business on behalf Obsidian Specialty Insurance Company (NAIC# 16871). LIS is licensed as a property casualty insurance agency in all jurisdictions in which it offers insurance products (see further license information here). Not all insurance coverages or products are available in all jurisdictions. All insurance products are governed by the terms, conditions, limitations, and exclusions in the applicable insurance policy. Coverage is subject to actual policy language. LIS may be paid a commission, fee or other compensation for its services.