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Privacy Policy
Your privacy matters to us
At Codebay Solutions Limited (“We”, “Us”, or “Our”), Our primary aim is to ensure that all Personal Data is processed lawfully, fairly, and transparently, in full accordance with applicable data protection laws.
This Privacy Policy describes how We collect, use, and otherwise process Personal Data when individuals interact with Us—for example, by visiting www.lodgify.com, creating a Customer Account, using Lodgify Platform and/or any other Service provided by Us (“You”, “Your”). It also outlines the rights granted under applicable data protection law and how they may be exercised.
Before navigating or interacting with this Website, accessing its content or contacting Us through any of its channels, You should carefully read and understand this Privacy Policy. Likewise, if You intend to create and maintain a Customer Account, access the Lodgify Platform or use Our Services, You must first accept this Privacy Policy along with Our Terms of Service, which jointly establish the terms and conditions governing such use.
Depending on the specific features, functionalities or Services You choose to activate or use, please note that additional privacy notices may apply to the processing of Your Personal Data. In such cases, we encourage You to consult this Privacy Policy, along with any other applicable service-specific privacy notice, in order to fully understand how We—and, where relevant, Our Partners or any other third-parties involved—process Your Personal Data. If You are unsure which privacy notice applies to Your situation, please contact Us before proceeding.
If You have any questions or concerns about this Privacy Policy or about how Your Personal Data is handled, You may contact Us at any time via our online request form or through any of the contact channels provided herein.
Contents
- Definitions
- To whom this Privacy Policy applies?
- Who is the Data Controller of Your Personal Data?
- What category of Personal Data do We collect and process?
4.1. Personal Data provided by You
4.2. Personal data You give Us about other individuals
4.3. Personal data We collect automatically
4.4. Personal Data received from Our Partners and/or other third parties - Why do We collect and process Your Personal Data, on what legal basis, and for how long?
- To whom do We disclose Your Personal Data, and under what circumstances?
- What are Your rights under Data Protection Law?
- Cookies
- Validity and Modifications
1. Definitions
For the purposes of this Privacy Policy, the following terms shall have the meanings set out below.
Undefined terms shall have the same definition as in Our Terms of Service.
Terms such as “Consent”, “Data Controller”, “Data Processor”, “Personal Data”, “Process/Processing” and “Personal Data Breach” shall have the meaning given to them under the UK GDPR.
Affiliate means an individual who promotes Lodgify Platform, and, in return, earns a commission for each new customer referred.
Customer(s) means either (i) the individual who signs up for a Customer Account; or (ii) the legal entity or company on whose behalf an individual creates and manages a Customer Account in order to access and use the Lodgify Platform and/or the Services.
Customer Account refers to the account which the Customer creates in order to access the Lodgify Platform and/or use the Services.
Customer’s Services refers to the services, products, or offerings made available by Customers through Lodgify Platform and or the Services, including, but not limited to, property rentals, booking management, and any other related activities or services independently operated by the Customer.
Guest(s) refers to the natural person who uses Customer’s Services (e.g., the individual who makes a booking).
Lodgify Platform refers to the proprietary software environment operated by Us, which includes the web-based interface, and any associated applications, systems, tools, or features.
Our Partner(s) refers to any third-party entity with which We have established commercial or technical collaborations. Partners may provide complementary services, technologies, or integrations that enhance or support the functionalities of the Lodgify Platform and/or the Services.
Service(s) refers to all services provided by Us to Customers, which may include, among others, the creation, maintenance, and hosting of websites, the provision of booking and payment systems, the management of bookings and communications with Guests, as well as the integration and synchronization of content with third-party channels via channel managers and functionalities such as Smart Pricing.
User(s) is an individual or entity designated by Our Customer and entrusted with the administration and oversight of one or multiple short-term rental properties.
User Account refers to the account created by a Customer and assigned to a User in order to access the Lodgify Platform and/or use the Services. This account is configured with specific permissions defined by Our Customer, granting User access to certain features and data within the Lodgify Platform.
Visitor(s) refers to any natural person who visits, accesses and/or interacts with the Website and/or any related service provided by Us through it, without having registered as a Customer, an Affiliate or a User.
Visitor Account refers to the account which the Visitor creates in order to access the Lodgify Academy, the Independent Host Academy, and/or the Services provided within the Website .
Website means the website operated by Us, accessible at www.lodgify.com.
2. To whom this Privacy Policy applies
This Privacy Policy applies to Visitors, Customers, Users and Affiliates. It does not apply to Guests and/or to individuals who visit, browse, or interact with websites operated by Our Customers. In such cases, the relevant Customer acts as the sole Data Controller. Any processing of Personal Data conducted by Customers as an independent Data Controller shall be governed by Customer’s own privacy policy.
If You access third-party websites, products, services, applications, or platforms — including those of Our Partners — via links, integrations, or functionalities available on Our Website or Lodgify Platform, please note that the data processing practices of such third parties may fall, in whole or in part, outside the scope of this Privacy Policy and/or beyond Our control. We strongly recommend that You carefully review the applicable privacy policies before sharing or submitting any Personal Data.
3. Who is the Data Controller of Your Personal Data?
The Data Controller is:
CODEBAY SOLUTIONS LIMITED
Registered at the Registrar of Companies for England and Wales under number 5903966
Address: Magma House, 16 Davy Court Way, Castle Mound Way, Rugby, Warwickshire, CV23 0UZ, United Kingdom.
Phone: (+44) 20-3871-3305.
ICO Registration Number: ZA188069.
4. What category of Personal Data do We collect and process?
The Data Controller is:
CODEBAY SOLUTIONS LIMITED
Registered at the Registrar of Companies for England and Wales under number 5903966
Address: Magma House, 16 Davy Court Way, Castle Mound Way, Rugby, Warwickshire, CV23 0UZ, United Kingdom.
Phone: (+44) 20-3871-3305.
ICO Registration Number: ZA188069.The categories of Personal Data We collect and process vary according to the specific features You use, the purpose of the interaction, and the channels through which You engage with Us.
Personal Data may be obtained directly from You, automatically generated when You interact with the Website or Lodgify Platform or received from third parties with whom We collaborate.
4.1. What category of Personal Data do We collect and process?
The Data Controller is:
CODEBAY SOLUTIONS LIMITED
Registered at the Registrar of Companies for England and Wales under number 5903966
Address: Magma House, 16 Davy Court Way, Castle Mound Way, Rugby, Warwickshire, CV23 0UZ, United Kingdom.
Phone: (+44) 20-3871-3305.
ICO Registration Number: ZA188069.The categories of Personal Data We collect and process vary according to the specific features You use, the purpose of the interaction, and the channels through which You engage with Us.
Personal Data may be obtained directly from You, automatically generated when You interact with the Website or Lodgify Platform or received from third parties with whom We collaborate.
We process the Personal Data that You voluntarily provide to Us —for instance, when You create or manage a Customer or Visitor Account, set up property listings, complete forms, subscribe to a newsletter, register for a webinar, or post a comment on Our blog.
In such cases, the categories of Personal Data collected and processed by Us may include, among others, identification and contact details (e.g., name, email address, and telephone number); billing and business data; property-related information (e.g., property address); account settings; and any kind of content voluntarily shared by You that includes Personal Data.
When You communicate with Us—whether via support tickets, email, telephone, chat, webinar participation, or social media— We may process both the content of Your Communication and the associated metadata, including timestamps, communication channels, and technical identifiers.
Where applicable, such as during recorded demos or webinars, audiovisual recordings may be collected and stored. This means We may process Your image and voice when You participate in those sessions. Where the processing involves the recording of audio or video content, You will be expressly informed in advance.
Where communications take place through AI-supported sales or onboarding calls, We may process audio recordings, AI-generated transcripts, and related call metadata in accordance with the purposes described in this Privacy Policy. Where audio recording occurs, You will be expressly informed in advance.
We may further process data reflecting Your preferences and expressed interests — such as submitted reviews, ratings, saved materials, or interactions with Our content — in order to personalize Your experience and enhance the relevance of the information or services We provide.
4.2. Personal data You give Us about other individuals
You may occasionally submit Personal Data relating to other individuals or entities —for instance, when setting up or administering a Customer Account on behalf of a legal entity, or when inviting Users to create a User Account.
If You disclose to Us Personal Data about others, You are responsible for ensuring that the relevant individuals have been properly informed of the disclosure of their Personal Data to Us. Where required, You must ensure that valid consent has been obtained, or that another appropriate legal basis under applicable data protection laws supports the processing of such Personal Data.
4.3. Personal data We collect automatically
When You access or use the Website and/or the Lodgify Platform, We may automatically collect certain categories of Personal Data, such as the full Uniform Resource Locators (URL) clickstream to, through and from Our Website (including date and time), page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call Our customer service team.
Part of this data is collected through cookies or similar tracking technologies. Where such technologies are not strictly necessary for the operation of the Website or the provision of the Services, We rely on Your prior consent to process such data, and the processing is carried out in accordance with Our Cookie Policy.
4.4. Personal Data received from Our Partners and/or other third parties
We may obtain Personal Data through Our Partners and/or other third parties with whom We maintain contractual relationships, such as payment service providers, analytics and advertising providers, communication infrastructure partners etc.
The Personal Data We receive from Our Partners and/or third-parties may be processed together with the information You provide Us.
Please note that Lodgify does not directly collect or store payment card details. All payments made through the Platform are processed by external providers, who act as independent Data Controllers with respect to payment data.
5. Why do We collect and process Your Personal Data, on what legal basis, and for how long?
Registration and identification management
Purpose
We process Your Personal Data in order to create, configure, and maintain Your Customer Account, Your Affiliate Account, Your User Account, Your Visitor Account or any other account You may have registered on Our Website — such as the Lodgify Academy Account and the Independent Host Academy Account (collectively, “Your Account”).
Please note that certain categories of Personal Data are mandatory to create Your Account; without such data, it would not be possible to create or operate Your Account.
Legal Basis
The processing is necessary for the performance of a contract We have with You or because You have asked Us to take specific steps before entering into a contract.
Retention Period
Your Personal Data will be retained for the entire duration of the contractual relationship meaning the period during which Your Account remains active and the Services are being provided to You.
Once the contractual relationship has ended — whether by deactivation, end of trial period, cancellation, or non-renewal of Your Account — Your Personal Data may continue to be retained for the time strictly necessary to comply with legal obligations or to establish, exercise or defend potential legal claims arising from the processing.
Once this period has elapsed, Your Personal Data will be securely deleted or rendered irreversibly anonymous.
Contract performance and service delivery
Purpose
If You are a Customer, We process Your Personal Data to provide You with access to the Lodgify Platform and to ensure the proper delivery, operation, and maintenance of the Services You have contracted. This purpose includes, where applicable, payment processing, invoice issuance, and the adoption of measures to prevent fraud or misuse.
If You are a Visitor, We process Your Personal Data to provide You with the Services You have actively requested through Our Website — such as rental income pricing calculators, scheduling demo, or download platform-related resources. Demonstration sessions may, where applicable, be conducted through AI-powered tools designed to present and explain the functionalities of the Lodgify Platform.
If You are an Affiliate, the processing additionally covers the management and payment of commissions or other rewards tied to qualified leads or conversions generated through Your referral activities.
If You are a User, We process Your Personal Data for the purpose of enabling the assignment of the necessary permissions by the Customer, and to allow You to access and use the Lodgify Platform in accordance with the role and responsibilities conferred upon You.
Certain categories of Personal Data are mandatory for the provision of the relevant Services; without such data, We would be unable to deliver the requested Service.
Legal Basis
The processing is necessary for the performance of a contract We have with You or because You have asked Us to take specific steps before entering into a contract.
Retention Period
Your Personal Data will be retained for the entire duration of the contractual relationship meaning the period during which Your Account remains active and/or the requested Services are being provided to You.
Once the contractual relationship has ended — whether by deactivation, cancellation, or non-renewal of Your Account — Your Personal Data may continue to be retained for the time strictly necessary to comply with legal obligations or to establish, exercise or defend potential legal claims arising from the processing.
Once this period has elapsed, Your Personal Data will be securely deleted or rendered irreversibly anonymous.
Handling Enquiries and Requests
Purpose
When You contact Us via the “Contact Us” form on Our Website or through any other communication channel (such as email, live chat, or Our AI-powered assistant), We process Your Personal Data in order to assess, manage, and respond to Your enquiry or request.
This may include the use of AI-enabled onboarding tools designed to assist with account configuration, feature guidance, and onboarding support.
This processing enables Us to provide You with accurate and timely information, clarify doubts, assist with specific needs, and maintain appropriate follow-up where required.
Where initial contact is made through Our AI assistant, the interaction may be escalated to a human operator when necessary to ensure proper resolution.
Please note that certain categories of Personal Data are required to properly manage and respond to Your enquiry or request; if such information is not provided, We may be unable to process it effectively.
Legal Basis
Where Your enquiry or request relates to the performance of a contract already in place — for instance, in connection with the Lodgify Platform or the Services — the processing is necessary for the performance of that contract.
If Your request involves the exercise of data protection rights or the filing of a complaint concerning the Lodgify Platform and/or the Services, the processing is carried out in order to comply with Our legal obligations.
Retention Period
Your Personal Data will be retained for the time strictly necessary to address Your enquiry or request.
Once the matter is resolved, Your Personal Data may continue to be retained for the time strictly necessary to comply with legal obligations or to establish, exercise or defend potential legal claims arising from the processing.
Once this period has elapsed, Your Personal Data will be securely deleted or rendered irreversibly anonymous.
Recording of Demo Sessions
Purpose
We process Your Personal Data in order to create, configure, and maintain Your Customer Account, Your Affiliate Account, Your User Account, Your Visitor Account or any other account You may have registered on Our Website — such as the Lodgify Academy Account and the Independent Host Academy Account (collectively, “Your Account”).
Please note that certain categories of Personal Data are mandatory to create Your Account; without such data, it would not be possible to create or operate Your Account.
Legal Basis
The processing is necessary for the performance of a contract We have with You or because You have asked Us to take specific steps before entering into a contract.
Retention Period
Your Personal Data will be retained for the entire duration of the contractual relationship meaning the period during which Your Account remains active and the Services are being provided to You.
Once the contractual relationship has ended — whether by deactivation, end of trial period, cancellation, or non-renewal of Your Account — Your Personal Data may continue to be retained for the time strictly necessary to comply with legal obligations or to establish, exercise or defend potential legal claims arising from the processing.
Once this period has elapsed, Your Personal Data will be securely deleted or rendered irreversibly anonymous.
Analytics & service improvement, Customer Reviews and Feedback Request
Purpose
We process certain technical and behavioral data arising from Your interaction with the Lodgify Platform and/or Our Website in order to understand how the Services are being used, identify areas for improvement, and ensure optimal functionality and performance across devices and usage environments.
In addition, We may invite You to share Your experience through voluntary feedback forms or customer satisfaction surveys. The purpose of these initiatives is to gather insights directly from Visitor and Customers regarding specific functionalities, the overall platform experience, and the level of support received. Your input allows Us to adapt Our Services to evolving needs and to prioritize developments that align with user expectations.
Legal Basis
The processing is necessary for Our legitimate interest in continuously improving the efficiency, usability, and security of the Website, the Lodgify Platform and other Services, enhancing overall service quality, and understanding user satisfaction through feedback, thereby reinforcing Our relationship with Customers and strengthening Our reputation.
Retention Period
Your Personal Data will be retained for the time strictly necessary to carry out the analysis, derive actionable insights, and implement relevant improvements.
To the extent possible, such data will be processed in pseudonymized or aggregated form in order to limit identifiability.
Once the analysis is complete and the data is no longer necessary for the stated purposes, it will be securely deleted or irreversibly anonymized, unless its continued retention is required to comply with legal obligations or to establish, exercise, or defend potential legal claims.
Public Interactions (API Discussion Session, Blog, and other open forums)
Purpose
When You interact with publicly accessible areas of Our Website — such as by posting a comment on Our blog, contributing to community discussions, or submitting content via the API — We may process the Personal Data You voluntarily include in such contributions.
The purpose of this processing is to enable public communication and engagement, moderate content, and maintain the integrity and security of Our open platforms.
Please be aware that information disclosed in these public areas may become visible to other Visitors or the general public. We advise caution when sharing Personal Data in public.
Legal Basis
The legal basis for the processing of Personal Data You submit in public spaces — such as blogs, forums, or API Discussion Sessions — is Your consent, as expressed through the voluntary publication of such content.
Where We subsequently analyze, moderate, or monitor this content, the processing is based on Our legitimate interests preventing misuse or abusive behavior in public spaces, protecting Our reputation and that of Our community, and improving the efficiency of Our support resources.
Retention Period
Your Personal Data will be retained for as long as the comment or content remains published or until You request its removal.
After removal, Your Personal Data may be retained only for the time strictly necessary to comply with legal obligations or to establish, exercise or defend potential legal claims arising from the processing.
Once this period has elapsed, Your Personal Data will be securely deleted or anonymized.
Security
Purpose
We process Personal Data to preserve the integrity, confidentiality, and availability of Our systems, infrastructure, and Services, and to protect Your Account from unauthorized access, misuse, or other security threats.
To this end, We implement and manage a range of technical and organizational safeguards, which may include multi-factor authentication (MFA), login and activity monitoring, anomaly detection, IP filtering, and other fraud prevention tools. These measures enable Us to detect, investigate, and mitigate suspicious activity, reduce potential risks, and ensure the continued security and resilience of the Lodgify Platform, the Website, and all related Services.
Legal Basis
The processing is necessary for Our legitimate interest in safeguarding the confidentiality, integrity, and availability of the Platform, the Website, and associated data entrusted to Us.
Retention Period
Your Personal Data will be retained for the time strictly necessary to ensure the security of the Platform, the Website, and associated accounts.
Where appropriate, the data may be further stored solely to comply with legal obligations or to establish, exercise, or defend legal claims arising from security-related incidents.
Once these purposes no longer apply, Your Personal Data will be securely deleted or rendered irreversibly anonymous.
Marketing Communications
Purpose
We may process Your Personal Data for the purpose of sending You periodic marketing communications via phone call, and, where applicable, through AI-powered telephone calls, email or other electronic means (such as SMS, instant messaging platforms, or in-app notifications).
These communications may include information about Our services, product updates, new features, exclusive promotions, discounts, special campaigns, curated content, and other commercial or informational materials that may be of interest to You.
Legal Basis
The processing is based on Your consent. You are entitled to withdraw Your consent at any time. This withdrawal will not affect the lawfulness of any data sharing or processing carried out before Your consent was withdrawn.
Retention Period
Your Personal Data will be retained for marketing purposes until You withdraw Your consent or, where applicable, until You cease to interact with Us for a prolonged period of time.
Once this period has elapsed, Your Personal Data may be retained only for the time strictly necessary to comply with legal obligations or to establish, exercise, or defend potential legal claims arising from the processing.
Recording and storage of AI-powered call recordings and transcripts
Purpose
We process Your Personal Data in order to monitor and review recordings of AI-supported sales calls and transcripts generated during AI-supported onboarding calls.
The purpose of this processing is to enhance the quality and consistency of the information provided to Customers and prospective Customers, improve service delivery, and ensure compliance with internal standards.
Legal Basis
The processing is necessary for Our legitimate interest in continuously improving the efficiency, reliability, and quality of the Lodgify Platform and/or the Services, ensuring consistency in the information provided to Customers and prospective Customers, and safeguarding compliance with internal standards.
Retention Period
Recordings and transcripts generated in the context of AI-supported sales and onboarding calls will be retained for the time strictly necessary to carry out quality assurance, service improvement.
Once the relevant review, monitoring, or improvement activities have been completed, such recordings and transcripts may continue to be retained only for the time strictly necessary to comply with legal obligations or to establish, exercise, or defend potential legal claims arising from the processing.
Once this period has elapsed, recordings and transcripts will be securely deleted or rendered irreversibly anonymous.
Financial Services Matching
Purpose
We may process Your Personal Data to assess whether You meet the eligibility criteria for financial products or services offered by Our Partners. This involves analyzing and cross-referencing the information You have provided — such as identification details, business-related data, or usage patterns — with the requirements specified by Our Partners, for the sole purpose of evaluating Your qualification for a financial offering You have expressly requested or indicated interest in.
This processing is designed to ensure that the financial opportunities presented to You are relevant, tailored to Your needs, and limited to those You are likely to be eligible for.
Legal Basis
The processing is based in Your consent. You are entitled to withdraw Your consent at any time. This withdrawal will not affect the lawfulness of any data sharing or processing carried out before Your consent was withdrawn.
Retention Period
Your Personal Data will be retained for as long as Your consent remains valid.
Once You withdraw Your consent, We will retain the data only for the period strictly necessary to comply with applicable legal obligations or to establish, exercise, or defend potential legal claims arising from the processing.
Upon expiration of this period, Your Personal Data will be securely erased or rendered irreversibly anonymous.
Data Sharing with Financial Service Providers
Purpose
We may share specific segments of Your Personal Data with third-party service providers and/or Partners on an ongoing basis in order to support the provision of external financial products, services, or promotional offers made available through them.
Such data sharing is strictly limited to what is necessary for these entities to assess Your eligibility, deliver the requested financial services, or tailor their offerings to Your expressed interests or needs.
Legal Basis
The processing is based in Your consent. You are entitled to withdraw Your consent at any time. This withdrawal will not affect the lawfulness of any data sharing or processing carried out before Your consent was withdrawn.
Retention Period
Your Personal Data will be retained for as long as Your consent remains valid.
Once You withdraw Your consent, We will retain the data only for the period strictly necessary to comply with applicable legal obligations or to establish, exercise, or defend potential legal claims arising from the processing.
Upon expiration of this period, Your Personal Data will be securely erased or rendered irreversibly anonymous.
Business development telephone outreach
Purpose
We process Personal Data obtained from publicly available sources related to short-term rental activities in order to conduct business development telephone outreach to individuals located in the United States.
This processing enables Us to introduce and explain Our Services, assess their potential relevance within a defined professional context, and establish or develop commercial relationships within the short-term rental sector.
Legal Basis
The processing is necessary for Our legitimate interest in promoting and developing the Lodgify Platform and/or the Services within the short-term rental sector, expanding Our commercial outreach in a targeted and proportionate manner, and strengthening Our professional presence in a clearly defined market.
You have the right to object to this processing at any time.
Retention Period
Your Personal Data will be retained for the time strictly necessary to carry out the business development activities described above and to assess potential commercial interest in Our Services.
Where no further interaction occurs, Your Personal Data will be retained for a limited period in accordance with Our internal retention policies.
If You object to further contact, Your contact details may continue to be retained in suppression lists for the sole purpose of ensuring that no further communications are sent to You.
Once these purposes have been fulfilled, Your Personal Data may be retained only for the time strictly necessary to comply with legal obligations or to establish, exercise, or defend potential legal claims arising from the processing.
Once this period has elapsed, Your Personal Data will be securely deleted or rendered irreversibly anonymous.
B2B Marketing Communications
Purpose
We process Personal Data relating to individuals acting in a professional capacity in order to send business-to-business communications regarding the Lodgify Platform and/or the Services.
These communications may include information about product updates, new features, industry developments, and other materials that may be relevant to their professional activities within the short-term rental sector.
Legal Basis
The processing is necessary for Our legitimate interest in promoting and developing the Lodgify Platform and/or the Services, enhancing awareness of Our offerings within the professional short-term rental sector, and reinforcing Our relationships with business contacts and industry participants.
You have the right to object to the processing of Your Personal Data for direct marketing purposes at any time. Where You exercise this right, We will cease processing Your Personal Data for such purposes.
Retention Period
Your Personal Data will be retained for marketing purposes for as long as it remains relevant to the professional relationship or until You object to the processing.
Where You object to receiving such communications, We will cease sending marketing communications and retain Your contact details only for the time strictly necessary to ensure that Your objection is respected.
Thereafter, Your Personal Data may be retained solely for the period strictly necessary to comply with legal obligations or to establish, exercise, or defend potential legal claims arising from the processing.
Once this period has elapsed, Your Personal Data will be securely deleted or rendered irreversibly anonymous.
6. To whom do We Disclose Your Personal Data, and under what circumstances
We may disclose Your Personal Data to third-party entities that provide services to Us and act as Data Processors. These service providers are engaged solely to carry out functions that are essential for the proper functioning, ongoing maintenance, and continuous improvement of the Lodgify Platform and the Services We offer. The categories of such recipients may include, among others:
– Codebay Solutions S.L.U., a wholly owned subsidiary of Codebay Solutions Ltd, which supports the development and management of the Lodgify software infrastructure by providing operational and technical assistance;
– Technical and operational service providers, including channel managers, payment processors, video conferencing and recording platforms, domain registration services, and software vendors whose technologies integrate with Our Services (including, but not limited to, Airbnb Ireland UC, Booking.com B.V., Homeaway.com Inc., Expedia Lodging Partner Services Sarl, Google LLC, Newfold Digital Inc., and Rental Ninja SL);
– Marketing and advertising partners, for the delivery of targeted promotional content and the measurement of campaign performance;
– Analytics providers, who assist Us in understanding interactions and in improving the usability, functionality, and overall performance of Lodgify Platform and the Website;
– Communications infrastructure providers, who facilitate the operation of security features such as multi-factor authentication (e.g., Twilio Spain S.L.).
– AI-enabled service providers, who support the delivery of certain functionalities of the Lodgify Platform and the Website, including the conduct of demonstration sessions, onboarding assistance, AI-supported sales calls, the processing of customer support enquiries, the recording or transcription of AI-supported calls for quality assurance purposes, and the analysis of interactions in order to improve the usability, functionality, and overall performance of the Lodgify Platform and the Website;
In certain cases, Your Personal Data may be transferred to or stored in jurisdictions outside the European Economic Area (EEA), including countries that may not provide the same level of data protection as under EEA regulations. When such transfers occur, We ensure that adequate safeguards are in place, in accordance with UK GDPR or EU GDPR, as applicable. These may include, among others:
– Adequacy decisions issued by the Information Commissioner’s Office (ICO), confirming that the destination country ensures an adequate level of protection; or
– Standard Contractual Clauses (SCCs) approved by the European Commission under Article 46(2) GDPR, the Data Transfer Agreement (IDTA) and International Data Transfer Addendum (Addendum).
Additionally, We may disclose Your Personal Data when such disclosure is required to comply with applicable legal obligations, including those arising under administrative, judicial, or regulatory procedures. This may occur, for example, in response to lawful requests by public authorities, court orders, or legal proceedings.
We may also disclose Your Personal Data when such disclosure is reasonably necessary to protect and defend Our rights or property, enforce Our Terms of Service or other contractual obligations, prevent or investigate suspected fraud, abuse, or security incidents, or to ensure the safety and legitimate interests of Customers, Affiliates, Visitors, Users, or third parties.
7. What are Your rights under Data Protection Law?
Regardless of the specific purpose or legal basis under which We process Your Personal Data, You may exercise the following rights in accordance with applicable data protection legislation:
Right of Access. You have the right to obtain confirmation as to whether We are processing Your Personal Data and, if so, to access such data. You may also consult part of this information directly through Your Account settings.
Right to Rectification. You may request the rectification of inaccurate or incomplete Personal Data concerning You, without undue delay. You may also update Your details directly within the relevant section of Your Account. Please ensure that all data provided to Us is accurate and up to date and inform Us promptly of any changes. You are solely responsible for any loss or damage caused as a result of providing inaccurate, incomplete, or outdated Personal Data.
Right to Erasure You may request the erasure of Your Personal Data when it is no longer necessary for the purposes for which it was collected, when You withdraw Your consent (where applicable), or when We are no longer legally permitted to retain it.
Right to Restriction of Processing. In certain circumstances, You may request the restriction of the processing of Your Personal Data — for example, while We verify the accuracy of the Personal Data or assess an objection to processing.
Right to Data Portability. Where processing is based on consent or a contract and carried out by automated means, You may request to receive the Personal Data You provided in a structured, commonly used, and machine-readable format, and to have it transmitted directly to another Data Controller, where technically feasible.
Right to Object. Where We rely on Our legitimate interest as a legal basis, You have the right to object to the processing of Your Personal Data. We will evaluate such objection and cease processing unless We can demonstrate compelling legitimate grounds that override Your interests, rights, and freedoms.
Right to Withdraw Consent. Where We rely on Your consent to process Your Personal Data, You have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
How to Exercise Your Rights. You may exercise any of the above rights by contacting Us at the following addresses:
– Postal address: Avenida de Josep Tarradellas, 20-30, P.5., 08029 Barcelona, Spain
– Email: privacy@lodgify.com
Right to Lodge a Complaint. You also have the right to lodge a complaint with the competent Data Protection Authority if You believe that the processing of Your Personal Data infringes applicable data protection law:
– In Spain: Agencia Española de Protección de Datos (AEPD)
– In the United Kingdom (if applicable): Information Commissioner’s Office (ICO)
8. Cookies
We use cookies and similar tracking technologies to ensure the proper operation of Our Website, improve Your experience, analyze browsing behavior, and, where applicable, deliver personalized content or advertising.
You can configure Your browser settings to block or alert You about the use of cookies. Please note that disabling certain types of cookies may affect the functionality or availability of specific features on the Website.
For detailed information about the categories of cookies We use, their specific purposes, and how You can manage or withdraw Your consent, please refer to Our Cookies Policy.
9. Validity and modifications
This Privacy Policy may be amended, supplemented, or updated at any time in order to reflect changes in Our data processing activities, legal obligations, or technological developments.
Any material changes will be communicated through the same channels by which this Privacy Policy is made available (e.g., via publication on the Website), or, where appropriate, via direct notification.
The version of the Privacy Policy published at the time of access or interaction with the Website, the Platform, or the Services shall apply, until it is replaced by a new version duly published. We encourage You to check this page periodically to stay informed of how We protect Your Personal Data.