An end-to-end guest experience management platform, Duve enables you to personalize the entire guest experience. Duve’s impressive suite of features help to improve guest satisfaction while also increasing revenue for your business—all without requiring extra time or energy from your team.
This integration requires both a Duve and a Lodgify subscription.
Online check-in flows
Your guests are here to relax, not to wait around for check-in! Let them dive straight into the vacation with Duve’s online check-in flows.
By gathering all the necessary details before guests step foot on your property, you’ll not only free up your staff’s time, but also gain immediate insights into each guest’s preferences and needs. Plus, since you’re already in touch with your guests before their arrival, you can easily share any important information they should know in advance.
Even better, Duve’s digital key integration takes away the hassle of managing physical keys. As soon as guests complete their online check-in, they receive a secure digital key, giving them seamless access throughout their stay dates, with no more lost or misplaced keys to worry about!
No-download branded guest app
The guest experience only gets better after check-in with the Duve guest app.
From finding the best local attractions and understanding how to use in-room amenities to booking your services, Duve’s guest app is designed to give guests exactly what they need. By leveraging past choices, personal preferences, and smart segmentation, the app even predicts what your guests might want next, providing personalized recommendations that enhance their stay.
Even better, Duve’s guest app is entirely web-based, so there’s no need for guests to download anything. It’s also fully customizable, allowing you to match it to your brand with your choice of fonts, colors, logos, images, tone of voice, and much more.
Customized upsells
As mentioned earlier, Duve has a knack for predicting guests’ needs before they even think of them—and that’s where the magic of upselling comes in.
From the moment a guest makes a reservation, Duve begins offering a range of personalized upsell options, whether it’s upgrading their room, adding extra amenities, or choosing early check-in or late check-out. Thanks to intelligent data insights, Duve knows what guests are likely to want and presents them with curated offers, avoiding the overwhelm of too many options.
These tailored upsells not only drive additional revenue but also elevate the guest experience, making their stay even more enjoyable.
Data and analytics
So, how does Duve know exactly what your guests want and need? The answer lies in data.
From the moment a guest makes a reservation, Duve begins building a detailed profile, gathering insights from the information they provide and every action they take. This data can be tracked, segmented, and adjusted to help you make smarter decisions, stay ahead of the competition, and deliver an outstanding guest experience.
With Duve’s powerful analytics tools, you can also monitor property performance and spot opportunities for improvement. The intuitive visual dashboard makes it easy to keep an eye on guest engagement, communication, and overall performance—all in one place.
Communication hub
Beyond all these great features, Duve provides a centralized communication hub that lets you send, receive, track, and manage all guest interactions from a single platform.
Struggling to keep up with constant guest communication? Duve has you covered!
You can set up canned responses and schedule messages to ensure timely communication, from check-in reminders to post-stay feedback requests. Plus, Duve’s generative AI Agents serve as your 24/7 guest services team, using AI and sentiment analysis to craft personalized replies, recommendations, and upsell offers—all in over 20 languages.
This approach doesn’t just save you time: It ensures every message is tailored to each guest, enhancing their overall experience.
This integration requires both a Duve and a Lodgify subscription.
