Lodgify Unified Inbox
Streamline guest communications with our best-in-class unified inbox

Manage all guest communications in one centralized platform, including inquiries and messages from OTAs

Lodgify Property Management Unified Inbox

Simplify your inbox (and your life)

Never miss another guest inquiry from a booking channel or forget to reply to a guest message or email. Lodgify’s industry-leading unified inbox connects seamlessly with Airbnb, Booking.com and Vrbo, as well as your own direct booking website.

Get a snap overview of all your messages across these channels in one central place and directly reply to them.

Property Management Unified Inbox

Shave hours off your workday

Stop wasting time logging in and out of accounts. Now, you need only one log-in to see all communications at a glance.

Use our own plus the Airbnb save messages template to save replies to common guest queries. Then fire off a response by inserting the saved reply into your guest messages.

Free up even more time with automated guest messages for all bookings, using Airbnb auto-reply or similar or use automated messages to upsell.

Unified Inbox Email Templates

Be super organized

Drowning in guest communications? No worries. Now you can filter them according to priorities, bookings, inquiries, channels and more, for easy reference.

Assign specific conversation threads to different members of your team to improve the overall efficiency of your vacation rental business.

Unified Inbox Filter

Boost guest satisfaction with speedy replies

Respond to multiple guest messages. View their reservation details from your Lodgify unified inbox when you message them.

This way, you’ll be able to answer their queries accurately and on the spot, so they’ll never have to wait for a response. You’ll be on it every time and they’ll think you’re the bee’s knees.

Lodgify takes guest communications one step further by allowing you to send WhatsApp messages and SMS to your guests directly from one centralized dashboard.

Use our technology to give your guests a warm welcome and send them useful info, such as the rental agreement, house rules or directions to your property.

Unified Inbox Automated Messages

Effortlessly improve guest interactions with AI

Use Lodgify’s AI Assistant to instantly generate personalized responses based on guest inquiries, reservation details, and more to ensure no question goes unanswered.

Tailor each reply to suit your style, ensuring every interaction is as unique as your property.

Lodgify AI Assistant

FAQ about Lodgify’s unified inbox

What messages will I receive in my unified inbox?
Lodgify’s property management inbox allows you to receive messages coming from any OTA that you have connected to your website via API. The OTAs available for such connection are Airbnb, Vrbo and Booking.com.
How fast is the synchronization of messages?
Synchronization is instant, so you never have to play catch-up or worry about delayed responses. All your replies will also be sent automatically to your guests, no matter the platform where the message came from.
How do filters work?
The inbox filters are auto-filters. This means users don’t need to click “apply” to see the filtered results. As soon as users select a filter, the list will be automatically refreshed and present the new results.

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