Frequently Asked Questions

Lodgify offers customer support 24/7 to accommodate users across different time zones. You also have access to our Learning Center, which is packed with resources, tutorials and guides to help you get the most out of the platform.

Not at all. You don't need to know code or be a tech expert to use Lodgify. Our platform is designed to be intuitive, and our guided setup walks you through every step. If you get stuck, our support team is always here to help.

Yes. Your website will look stunning on mobile too. All Lodgify templates are fully responsive, meaning they automatically adjust to look great on phones, tablets and desktops. Create that wow effect that turns visitors into guests.

Yes. Beyond the 1:1 onboarding session, Lodgify offers a full Learning Center with tutorials, video guides and articles. You'll also find webinars and product updates to help you stay on top of new features and best practices.

Lodgify plans are structured based on the number of properties you manage. As your portfolio grows, you can adjust your plan accordingly. Check our pricing page for the most up-to-date details on how properties are counted.

Yes. Lodgify is well worth your investment. Our affordable plans are packed with tools like a website builder and channel manager, making it a cost-effective solution that delivers a strong return. But don't just take our word for it. Check out our success stories to see how other hosts have grown their business.

Lodgify is a vacation rental software designed to help hosts create their own professional websites, manage bookings and automate daily hosting tasks. Whether you have one property or thirty, everything lives in one place. For more information, explore all of Lodgify's features.

You can accept a wide range of payment methods including Visa, Mastercard, Apple Pay, Google Pay and Amex. Supported payment gateways include Stripe, PayPal, Braintree, Authorize.net and our own Lodgify Payments. This flexibility helps you cater to guests with different payment preferences.

Yes. Lodgify allows you to set up multiple user accounts with different permission levels. This means you can give your team members or co-hosts access to the tools they need without exposing sensitive account or billing information.

Yes. Lodgify's unified inbox lets you manage all your guest messages in one place and set up automated responses for common scenarios like booking confirmations, check-in instructions and review requests. It helps you save time while keeping your guests informed.

Yes. With nearly 3,000 reviews on Trustpilot and an impressive 4.8 rating, Lodgify is a reputable and well-established company. We've also been awarded the highest partnership status with Airbnb, Booking.com and Vrbo.

Yes. You can switch or cancel your plan at any time. Simply log in to your Lodgify account, go to the Billing section and choose to upgrade, downgrade or cancel your subscription entirely.

Lodgify is for independent hosts, property managers and property management agencies looking to simplify their short-term rental business. Whether you manage 1 or 30+ properties, Lodgify has plans tailored to your needs.

Yes. You can connect your own custom domain to your Lodgify website. This gives your vacation rental business a professional, branded online presence that guests will trust and remember.

Yes. No matter which plan you choose, you get the same level of personalized attention from our onboarding team. All users are offered a free 1:1 onboarding session to help set up their account, connect their listings and answer any questions.

Yes. All new users get access to a 1:1 onboarding call with one of our product experts. During this session, our team will guide you through migrating your listings, calendars, reservations, rates and more from your previous platform to Lodgify.

Yes. If you already have a website, you can embed Lodgify's booking widget directly into it. This lets your visitors check availability and book without leaving your site. It's a simple way to start accepting direct reservations right away.

Direct bookings let you keep more of your revenue by avoiding commission fees from booking sites. You also get full control over your guest relationships, pricing and policies. It's one of the most effective ways to grow a sustainable vacation rental business.

No. There are no setup or hidden fees. We pride ourselves on transparent pricing so you always know exactly what you're paying for. With our Professional and Ultimate plans, you also enjoy commission-free direct bookings.

Yes. Lodgify's channel manager syncs your listings across Airbnb, Vrbo and Booking.com. When you get a reservation on one platform, those dates get instantly blocked everywhere else. No manual updates, overlaps or awkward apology emails.

Yes. Choosing an annual subscription gives you a significant discount compared to paying month by month. It's a great way to save while getting access to all the same features and support.

Yes. Your Lodgify website is fully customizable at any time. You can update your design, add new properties, change photos, adjust text and modify your booking settings whenever you need to. No coding required.

You don't need to be tech-savvy to build a professional direct booking site. Lodgify's website builder offers customizable templates that match your brand, a built-in booking engine to accept reservations and payments, and the option to connect your own domain.

All payment processing is handled through trusted, PCI-compliant providers. Lodgify never stores your full credit card details. Sensitive data is encrypted and transmitted securely so your financial information stays protected at all times.

All you need is your property details, some photos and your pricing information. Sign up for a free trial, add your property and start building your website or connecting your booking channels. Our onboarding team will guide you through the rest.

Yes. During your onboarding session, our product experts will help you import your existing reservations so you don't lose any booking data. You can also sync calendars from other platforms to keep everything up to date from day one.

Yes. Your Lodgify website comes with a built-in booking engine that accepts payments through multiple gateways including Lodgify Payments, Stripe and PayPal. Everything is managed from Lodgify so you won't need to connect to any external platform to receive your payments.

Yes. Lodgify websites are built with SEO best practices in mind. You can customize page titles, meta descriptions and URLs to help your site rank better in search results. A well-optimized website helps you attract more organic traffic and direct bookings.

Yes. Lodgify uses SSL encryption to protect all data transmitted through the platform. Payments are securely processed through trusted providers, giving both you and your guests peace of mind. Lodgify is also fully GDPR-compliant.

Lodgify offers three affordable plans. The annual Starter plan includes a unified inbox, channel manager, a booking widget and more. The Professional plan adds 24/7 support, Google Vacation Rentals integration, custom workflows and more. The Ultimate plan includes advanced analytics, cleaning management and additional support. Visit our pricing page for the latest details.

Absolutely. Whether you manage one property or 30+, Lodgify lets you oversee all your listings in one place. You can manage calendars, rates, guest communications and tasks across your entire portfolio from a single account.

When your trial ends, you can choose a paid plan that fits your needs. Your data and settings are saved so you can pick up right where you left off. If you decide not to continue, your account will simply be paused.

Lodgify offers support in English, Spanish, French, Italian, German and Portuguese. Our team is ready to help you in the language you're most comfortable with.

Connecting your listings is straightforward. From your Lodgify account, follow the step-by-step instructions to link your Airbnb, Vrbo or Booking.com accounts. The channel manager handles the syncing so your calendars and rates stay updated automatically.

Start by creating an account and adding your property details, photos, pricing and availability. Then build a professional website using our easy-to-use website builder to accept direct bookings. Connect your properties to Airbnb, Vrbo and Booking.com to sync your calendars and avoid double bookings. From there, Lodgify helps you automate task management, guest communications, reviews and more.

Lodgify's channel manager lets you manage all your listings across Airbnb, Vrbo, Booking.com, Google Vacation Rentals and your own direct booking site in one place. It syncs calendars, listings and rates in real time to avoid double bookings and simplify updates.

Lodgify gives you a professional website with a built-in booking engine, SEO tools and integration with Google Vacation Rentals. Combined with promotions and a direct payment setup, you have everything you need to attract guests and convert them without relying solely on booking sites.

Get set up in minutes. Follow our simple instructions to connect your booking sites, and we'll handle the rest. Most hosts have their account up and running within a single onboarding session.

Lodgify is used by independent hosts, property managers and agencies to simplify vacation rental management. You can create professional booking websites, accept direct reservations and payments, sync calendars across platforms and manage guest communications. Managers and agencies benefit from tools that centralize multi-property management and make scaling easier.

Lodgify is an all-in-one vacation rental platform that makes managing short-term rentals easy. It helps you manage listings across multiple channels, create a booking website, handle reservation requests and automate many of the tedious tasks that eat up your time.

Yes. Lodgify's mobile app lets you manage your properties on the go. You can check reservations, respond to guest messages and stay on top of your business from anywhere. It's available for both iOS and Android devices.