Chapter 3

Expedia Host Cancelation Policy: Everything You Need to Know

Whether you’re a guest or a host, everyone’s worst vacation nightmare is having to cancel your trip and reservations. Each of Expedia’s cancellation policies differs slightly depending on what category you are listing under: hotels, short term rentals, flights, rental cars, package deals, etc. The Expedia cancelation policy for vacation rental owners is set by the website, but businesses can set their own policies that guests also have to abide by when canceling.

What is the Expedia cancellation policy for hosts?

Expedia boasts a 24-hour free cancelation policy across its site for users. Within this timeframe, guests can cancel or change reservations without any fees or penalties. After the first 24 hours, generally, there is no Expedia cancel fee, but hosts can create their own policies where guests may be penalized for canceling their reservations. As a short term rental host, you should review how to create a viable cancelation policy for your business.

Expedia puts its cancelation policies in place to protect its partnered businesses and hosts. For vacation rentals, the policy changes depending on the booking window at the time of the reservation. When browsing a listing, prospective guests will see if the property is partially refundable or fully refundable. The difference in the Expedia refund policy for guests works to ensure that property owners can secure a booking or at least some cash for reservations made close to the stay date.

Cancel on guests

For fully refundable policies, guests can cancel their stays before 12am the same day they book to receive a full refund. This is in line with Expedia’s free cancellation policy within the same day. If they decide to cancel their trip up to a week after they book, the host gets to keep half of the profits, and guests receive a partial refund.

With partially refundable policies, guests get three days to cancel their stay and receive a 50% refund with the rest of the money going to the host. The time of cancelation is based on the property’s local time, so cancellations with international guests shouldn’t cause too much trouble for a rental owner.

How to prevent canceling on guests

Canceling on your guests can have a myriad of negative effects on your vacation rental. It can bring bad reviews, loss of revenue, and angry customers. As a vacation rental owner, you should take extra care to do everything you can to prevent any unnecessary cancellations from your side.

Keep your calendar updated

Having a calendar that is updated greatly helps prevent double bookings and the resulting cancelations. If certain dates look open on your calendar but aren’t in actuality, then guests would feel free to book, resulting in multiple people thinking they are set to stay at your property. This would force you to cancel one of them all due to a calendar error.

Updated Calendar

If you list on multiple OTAs,  using a channel manager with a synched calendar is recommended so all of your bookings show up in one place. Lodgify can help you with this as we offer calendar synchronization for all of your properties. If a guest blocks out dates on one calendar, the others will also be blocked off.

Be clear in your house rules and policies

When creating your property rules, make sure to be clear and direct about what you allow and don’t allow. If you don’t allow pets, smoking or have an age minimum, make sure guests know about it before they book, or else, you will be canceling on people just to abide by your own rules.

Set custom rates in advance

Many vacation rental owners take advantage of peak times like holidays to raise prices and profit a bit off the higher demand. This should be done long before the expected increase in demand or else some early birds might book before you have a chance to set the special price. If you are fine with missing out on the opportunity, this is no issue, but if you are not, then you will have to cancel to set the price and hope someone rebooks at the new price point.