Chapter 3

Navigating the Extranet

For those who embark on listing their property with, your best friend (besides those on the support team, of course) will be the extranet. The central platform for managing your listings, communicating with guests, tracking payments, and seeking support from, the extranet system is one you will need to know intimately to make your time as a host as enjoyable (and profitable) as possible. 

What is the Extranet?

Once you register your property and your account has been approved by, you will soon after receiving an email from their team containing your login credentials. This username and password will allow you access to the platform’s dashboard for property owners. This dashboard is called the extranet and provides access to all of the functionalities that property owners will need to oversee their listings on the website. For example, from this extranet site, a registered property owner will be able to: 

  • Update or change information and details about your property
  • Check upcoming reservations or make adjustments to the availability calendar. If you’re connected to Lodgify, you can make all your changes from your Lodgify account and it’ll sync automatically to
  • Review rental rates for available units
  • Confirm or update payment information
  • Read through’s tips and recommendations to boost your properties performance on the Opportunities tab

Access to this extranet is important, so once you receive your login credentials make sure you keep them in a handy and memorable location. Owner Login

When you are ready to log in to your account, you’ll need to follow a few simple steps that we’ll break down for you here:

  • Step 1: Enter the URL in your internet browser. 
  • Step 2: Once there, enter your username and password when prompted. 
  • Step 3: On your first visit, you will also be asked to select your preferred language. This way you can set your language preferences for all future login attempts.  
  • Step 4: Your first login will also require verification of your identity. A six-digit code will be sent to you via text message, phone call, or on the Pulse app, which is the app designed by to help manage your listings (we’ll return to this amazing resource later on). Once you receive that code, enter it in the appropriate space on the page. 

How to Recover Your Password

It happens to the best of us: we lose track of our passwords from time to time. The good news is that it is easy to recover or reset your password for access to’s extranet. All you need to do is click the “Having trouble signing in?” link on the login page. From there you can select “Forgot your password?” and use your login username to select a new password option. 

It can also happen that you get locked out of the extranet platform. After five unsuccessful attempts to log in, will restrict your access to ensure security. If this occurs, you can click on the “Forgot your password?” link once again, at which point you will be asked to enter your email address. Once this is confirmed, you will receive an email link to reset your password for access. 

How to Deactivate your Listing

Your business is booming and you are ready to make some renovations to your rental property, but how can you perform such work while keeping your listing in good standing? If you want to make your listing on unavailable for a certain period for any reason, you can do so by closing it on the availability calendar in your extranet dashboard.

If you have a unit that is not currently rented now or in the future, you can simply visit that property, head to the “Rates & Availability” tab for that listing, and close the room for a specified date range. This will close that unit to rentals for that time, so, in essence, your listing has been deactivated. Then, when you are ready to reactivate your listing, you can return to the “Rates & Availability” tab to update availability. 

If this listing does have rental reservations, however, you will need to visit the “Rates & Availability” tab and close the room for a date range starting following the last reservation. Keep in mind that you will not be able to deactivate a listing for a period that includes a booked rental, however, you might be able to swap properties provided you have another of similar quality/in a similar location. 

If you’re a Lodgify customer with the integration, all of these changes should be done from your Lodgify account and not through’s extranet as it might create issues. 

How to Remove Your Listing

If you’re looking to cancel or remove a listing on, we recommend sending a message to via the extranet asking to deactivate it and should hear back relatively quickly to complete the process. 

By deleting your units on the “Room Details/Property Layout” tab in the extranet, you will only be deleting room types, rather than the whole listing and will still appear on