Chapter 8

How to Contact Airbnb

There are several different options available for both hosts and visitors to make Airbnb contact when the need arises.

Disclaimer: Lodgify is an Airbnb Preferred Software Partner. This guide, including any claims or statements within, is solely from Lodgify and is not endorsed by, directly affiliated with, authorized, or sponsored by Airbnb in any way.

If you’re a Lodgify customer and want to connect via API with Airbnb, please get in touch with our customer support team. For more information: Connect Lodgify to Airbnb

Contact Airbnb by Telephone

For those that want an immediate response from support regarding a listing or for other queries, they may find that calling Airbnb via telephone to be the best option. This platform deals with rentals across the world. It gives many users the opportunity to make money off their spare room or entire property.

To contact them regarding home rentals or a booking, you can refer to the number that is provided to you in your reservation confirmation. If you are not able to find a specific number for your area, there is one general customer service number. If you are having technical difficulties there is a designated number for support service. Then for any other inquiries, you can always contact the head office telephone number. However, for those who want to reserve it is easy to do this through the platform and doesn’t require any direct contact with the company.

Airbnb FAQ Section

Before contacting through their various contact resources, many users find that using the Airbnb FAQ Section is their best option. They have several categories of information available here to answer the queries of both the hosts and travelers. They provide general headings for specific information. There is also a large selection of recommended questions with answers that offer additional help regarding a listing and other important information. Plus, there are general sections that answer doubts that are pertinent to both the hosts and the travelers. Owners who are looking to make business from their properties find this section to be very helpful in getting them started.

How to Contact Airbnb Regarding Cancellation Policies

Airbnb provides several different types of cancellation policies which help to protect both hosts and travelers. Guests will know immediately which particular Airbnb cancellation policy is in place for any property they are thinking about renting because it is visible on the property listing.

For hosts, choosing the policy they like best helps them feel confident about listing their rental on the platform.

Airbnb Customer Service

While there are many different ways to obtain information, one of the best resources is contacting Airbnb customer support. At a first glance, when on the platform, it may seem difficult for a traveler to determine how to contact the company to speak with one of their representatives. Travelers and property owners that want to do business by posting a property listing through Airbnb get all the attention they deserve.

The Benefits of Using Customer Service for Contacting Airbnb

The platform has chosen different ways to offer customer service rather than just email. The most important resource that many users rely on is the Help Section which is very extensive on their website.

They have set this up so that there is a detailed bank of information for both the hosts to help with their listings and the travelers who want to book a property. Most of the doubts that would normally be put through to customer service representatives are already answered in this section.

There is also additional information that answers general queries. If the answers cannot be found using this resource, then there is the option to contact them by telephone. There are designated numbers for customer service for specific areas. Also when people make their travel reservation they are usually provided with a customer service number when they receive their confirmation email. A final option is to contact them through email, but this is only available once a visitor has registered on the site.

The Best Ways to Use Airbnb Customer Service

Calling the Right Airbnb Number

Airbnb provides their rental property hosting services and travel property services to many different locations around the world. The support department is streamlined so it is more effective. Airbnb has numerous helpline numbers in operation that can be reached throughout the day and night as well. An Airbnb host or a guest can contact the specific number that pertains to the region of interest. These numbers have not been listed on the web site but a local telephone number is usually provided when the booking confirmation email is sent.

For most regions, this support is available 24/7. As this is a busy community network for vacation rentals, it is indicated that the wait time to speak to a representative is about 12 minutes.

Emailing Airbnb

Airbnb does take their client service seriously. In order to be able to handle host and traveler queries effectively, they have set up a system where you must be logged in to be able to send emails. Email is the most frequently used communication method on the site – it is used as much to confirm a reservation as it is to contact customer service. It can also be used for queries about a property profile. Be warned though, there is a limit of how many emails you can send within a 24-hour period.

Using the Airbnb Help Center

There are many owners and travelers that may have some questions that need answering immediately. In order to keep the telephone traffic manageable, they have intelligently built a very detailed help section. This serves as part of their customer service program.

The Help section opens with a Getting Started subsection which helps to familiarize hosts and travelers with what the site has to offer and how it works.

From here, the host or traveler can then go to many different help subsections which should answer most of the questions they may have. It also provides all the details as to how the monetary transactions are handled. It will include the steps needed for travelers to get their money back if they have to cancel according to the cancellation policies. These policies outline the number of days in which one is allowed to cancel a reservation.

There is a detailed section on the website for helping the owner to get set up on the platform. For the travelers, the Help section walks them through all the categories needed for finding a property and how to book it.

There are a lot of general questions that need answering, and these can also generally be found throughout the help section.

As part of the support, both owners and renters can use the search section that is found in every department of the Help section. Visitors to the site can type in a question or a keyword then they will get a list of responses which are relevant to the query being made.

Choosing the Best Airbnb Customer Service for You

Which resource you choose to use to reach the customer service is going to depend on how fast you need a response.

Then, once you have signed up for an account you can always use the email option. However, it may take a little longer to get a response.

If you need to use these services due to a personal reason, then your best resource is to use the telephone number that you have been provided with your reservation confirmation.

It is indicated that most guests and property owners are satisfied with the level of support that is offered by the company. Airbnb has also been commended on the extra steps they have taken on occasion to not only meet the customer’s needs but to surpass them.