Industry
#BookDirect
A movement within the vacation rental industry to educate guests about the many advantages of booking directly with the owner or property manager, instead of on third-party sites, in order to save money, find the best price and have direct communication with owners.
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9flats
A short-term vacation rental marketplace that allows hosts to rent out their properties while travelers get to choose from affordable rentals around the world.
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Accessible tourism
Accessible tourism is defined as all-inclusive tourism and travel. This means that people with or without disabilities have equal access and enjoyment of touristic activities and travel in general.
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Agoda
A complete online travel agency that provides luxury and budget options for vacation rentals, hotels, flights and airport transportation. This metasearch engine helps guests find the best rates for their holidays.
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Agri-ecotourism
Agri-ecotourism or agro-ecotourism is a mix of both ecotourism and agritourism. It’s a form of tourism that involves visitors participating in sustainable farming and learning about local produce.
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Airbnb
An online marketplace for vacation rentals and experiences around the world. On this well-known channel, you can list or rent a variety of unique properties such as treehouses or castles.
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Airbnb Plus
A program that recognizes listings and hosts for their outstanding service, design, and maintenance. These verified properties receive benefits such as higher visibility to potential guests, an improved reputation and services like professional photography.
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Airbnb Superhost
An experienced host who meets criteria such as a 4.8+ overall rating, 10+ stays,
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Alternative accommodation
The term commonly used to refer to any non-hotel accommodation offerings.
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American Society of Home Inspectors (ASHI)
Not-for-profit professional association for home inspectors to set and promote standards for property inspections. ASHI is the most respected professional association for home inspectors in North America.
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Apart-hotel
Also known as “serviced apartments”. They’re apartments that combine the conveniences and services of a hotel room with the independence of a short-term rental.
Apartment
A housing unit that is found in a shared building. Typically there are several units on each floor, but there are also cases in which each floor is occupied by a single apartment.
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Atraveo
An online holiday-home marketplace with over 300,000 vacation rentals worldwide. The company is part of the TUI group.
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Backpacker
A term used to define someone who travels with a backpack. Backpackers are often independent travelers who look for low-cost and long-term experiences.
Bartered services
The act of exchanging a stay at a vacation property for goods or services, such as repairs and maintenance.
Beach house
A holiday home that is near or on the beach. Beach houses are typically constructed with materials that are resistant to the sun, salty air and sea.
Blackout dates
Blackout dates are specific dates in which vacation rental home owners don't accept any reservations, as they want to use the property themselves or allow friends or family to stay at the property free of charge.
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Booking
Also known as “reservation”. It refers to blocking a specific vacation rental property for a definite duration of time for a particular guest.
Channels
Listing websites where owners can distribute their properties and manage them via a channel management software.
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Complex
A building (or group of buildings) with multiple units for rent, usually managed by a homeowners’ association (HOA) or a vacation rental manager.
Condo hotel
A building with condos but which offers services like a hotel (concierge, room service, etc.).
Depth of inventory
The number of similar units that are available to rent in a specific area.
Distribution channel
Third-party websites for advertising properties online, such as Airbnb, Booking.com, Expedia, Vrbo, etc.
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Double bookings
A double booking, also known as overbooking, refers to when two or more parties book a vacation rental for the same nights. While it is a common occurrence, double bookings are extremely harmful to the reputation of a vacation rental owner.
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Ecotourism
Ecotourism is responsible and sustainable travel to natural areas with the intention of conserving the environment and learning about the local culture.
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Fixer-uppers
A real-estate property that will require maintenance work (redecoration, reconstruction or redesign), though it usually can be lived in as it is. Fixer-upper houses are usually offered for sale at a low price.
Gaps
Dates in which a property has no reservations.
Holiday lets
The term for vacation rental homes in the United Kingdom or other countries that use British English.
Homeowners’ Association (HOA)
The association that makes and enforces rules for the properties and their residents in certain communities, complexes and neighborhoods. The HOA is also often responsible for the maintenance, upkeep and financial management of common areas.
Inventory
A business term used to refer to the portfolio of properties a property manager has to offer guests.
Listing site
Also known as “online travel agency (OTA)”. They’re third-party agents that list accommodations and advertise them through their own network. Airbnb, Booking.com and Vrbo are examples of vacation rental listing sites.
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Lodgify
Lodgify is a vacation rental software solution that allows owners and property managers to easily manage their short-term rental business from one place. Owners can create their own bookable website, manage all their reservations on a centralized platform and sync their bookings and calendars with external channels.
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Low season
Also known as “off-peak season”. It’s a time of year during which travel is less common, resulting in fewer bookings for vacation rental owners and property managers and consequently forcing them to lower their rates in order to stay competitive.
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Luxury property
A higher-quality property – often a serviced rental – with superior architecture, services and amenities that are usually reflected in the rental price.
Multi-family building
A building or complex that is intended for multiple long-term tenants, but can also incorporate short-term units.
Multi-unit
A set of indistinguishable properties. The decision of which specific property the guest will stay in is up to the property owner. A good example of a multi-unit property is a set of identical hotel rooms.
No-show
The case where some guests with a reservation do not show up to use the property they have reserved, without explicit cancellation.
Off-peak season
The time of year when fewer people travel to a destination and prices are usually at their lowest. Also called the low season.
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Online Travel Agency (OTA)
An Online Travel Agency is a web-based marketplace designed to help travelers research and plan their vacations. The top OTAs for vacation rentals include Airbnb, Vrbo, Booking.com and Expedia, among others.
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Outsourcing
The business practice of hiring an outside party to undertake services that were traditionally carried out in-house by the company’s own employees. Examples of this would be check-in, cleaning and turnover services, or even property management.
Overbooking
More bookings than the available rooms or properties.
Peak season
The time of year when more people travel to a destination and prices are usually at their highest. Also called the high season.
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Pet-friendly
A property that allows pets to stay and is suitable for them.
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Pre-construction homes
Properties that are sold before their construction at a discounted price.
Preparation Time Before Arrival (PTBA)
Also known as “release days”. The minimum number of days in advance a booking has to be made, e.g minimum of two days before arrival. This allows property managers to gain better control of last-minute bookings and gives them time to prepare for the guest’s arrival.
Property
A vacation rental or short-term rental home.
Property description
Content on your website or listings which tells your property’s story, gives your home a voice, and convinces readers to book your rental.
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Property group
A group of vacation rental properties that have very similar qualities and amenities. Often, rental managers will price these properties together.
Quiet hours
Specified hours during which guests are expected to keep noise to a minimum at a vacation rental or short-term rental property.
Real estate
Property consisting of land or buildings.
Referred booking
A reservation that was made due to a recommendation from another guest.
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Repeat guests
Loyal guests who return to a property after having stayed there previously.
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Reservation
Also known as “booking”. It refers to the lease of a property for a given period of time.
Reservation confirmation
Message sent from the vacation rental owner or property manager to guests to verify that the booking was made successfully.
Room type
Different categories of rooms available at a property or properties. Images and descriptions of main features and amenities applying to each room category will usually be included on the property website and across its distribution channels. Prices tend to vary for different room types.
Scam
A fraudulent scheme to gain money. As the industry grows, scams are becoming more and more popular. Warning signs to look out for are: a lack of basic language skills, strange email addresses, unwillingness to pay via your preferred method, last-minute or same-day bookings, and uncertainty or too much flexibility on travel dates.
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Self-catering accommodation
Accommodations that usually include private or shared kitchen facilities where guests are able to make their own meals.
Serviced apartment
A property that provides the freedom and privacy of an apartment with the conveniences and facilities of a hotel. It’s sometimes referred to as an “apart-hotel”.
Sharing economy
The term used to describe the industry that uses non-traditional peer-to-peer business models.
Short-term rentals
Properties and accommodations that are rented to guests for a short period of time.
Shoulder season
Shoulder season is the months between the peak season, usually during the summer months, and the offseason in the winter.
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Single Family House (SFH)
An accommodation for one family.
Sustainable tourism
Tourism that takes full account of its current and future economic, social and environmental impacts, addressing the needs of visitors, the industry, the environment, and host communities.
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Themed vacation rental
A property which takes on certain motifs either in the entire property or some rooms. For example, depending on the target guests this may be location-based themes like mountain or beach or popular tv shows and Disney movies. Themed properties are rising in popularity and can make a vacation rental stand out from the competition by providing a magical experience.
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Third-party distribution
Websites and companies that show information for a vacation rental. Examples of this include tripping.com and tripping.com’s partner sites, such as Vrbo and HomeAway.
Tourist board
A tourist board is an official organization that encourages travelers to visit their city, country, or region. They provide information about the area, including transportation, popular attractions, and where to stay.
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Traveler
An industry term to refer to potential guests.
Vacation Rental
A vacation rental refers to private accommodation rented by tourists for a short-term stay. It is often the preferred alternative to a hotel or hostel for many travelers and usually consists of a furnished apartment, house, cottage, cabin or lodge.
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Vacation rental management
The process involved in managing and running a vacation rental business, optionally made simpler with rental property software.
Vacation rental software
A cloud-based program that allows you to build a website, accept direct bookings with online payments, connect to key third-party distribution sites and manage all your reservations and guest communications from one place.
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Villa holiday
Preferred term in Europe, villa rental or villa holiday refers to detached houses in warm climates.
VRMA
The Vacation Rental Management Association provides best-in-class education, networking, and professional development opportunities to make a difference for you and your company.